What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at California Department of Aging?
The Position is headquartered in Sacramento.
Under the direction of the Technical Services & Infrastructure Support Branch Chief, the Information Technology Specialist (ITS) I performs a wide variety of tasks requiring regular innovative problem- solving within broadly stated and non-specific guidelines. The ITS I is primarily responsible for overall System Administration duties for the California Department of Aging (CDA) and functions as a back-up for the cloud administrator. The CDA technical environment consists of on-prem and cloud-based solutions. This includes various Windows Servers with file and print services, Intranet, SharePoint/OneDrive, Teams, Microsoft Exchange/Outlook messaging services and multiple models of Windows workstations and Azure Software As A Service. CDA environment also includes firewalls, switches and Wi-Fi equipment.
To be considered for this position you must provide a completed application, and Statement of Qualifications (SOQ).
New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate range may be based on education or experience identified in your state application.
Examination Information
Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process (3 Steps To A State Job). Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at Careers@aging.ca.gov
For more information about IT Classifications you can visit: IT Classification Mapping
You will find additional information about the job in the Duty Statement.
Working Conditions
The physical work location of the position is designated at the department's headquarters location, a three-story building and standard office modular workspace located in Natomas. The duties of the position require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings whether they are digital (i.e., Zoom, WebEx, MS Teams, etc.) or in person.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-467262
Position #(s):
797-930-1402-001
Working Title:
System Administrator - HYBRID
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Department of Aging (CDA) administers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout the State. The Department administers funds allocated under the federal Older Americans Act, the Older Californians Act, and through the Medi-Cal program.
Recognizing that California’s over-65 population is projected to grow to 8.6 million by 2030, Governor Gavin Newsom issued Executive Order N-14-19 calling for the creation of a Master Plan for Aging to be developed by December - 2020. The Master Plan will serve as a blueprint that can be used by state government, local communities, private organizations, and philanthropy to build environments that promote healthy aging. CDA will play an integral part in the development and implementation of the Master Plan.
To learn more about CDA, visit:
https://www.aging.ca.gov/
To learn more about the Master Plan for Aging activities and status, visit:
https://mpa.aging.ca.gov/
To learn more about the Master Plan and the Governor's Executive Order, visit:
https://www.chhs.ca.gov/home/master-plan-for-aging/
Special Requirements
This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.
Do NOT include ANY confidential information to your application on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, medical information, marital status, and age. Confidential information on the first page of the applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file and appeal with the State Personnel Board.
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.
- Foreign Transcripts Evaluation (CL-635)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/6/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Department of Aging
Human Resources Branch
Attn: Human Resources Branch JC-467262
2880 Gateway Oaks, Suite 200
Sacramento, CA 95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Department of Aging
Human Resources Branch
Human Resources Branch JC-467262
2880 Gateway Oaks, Suite 200
Sacramento, CA 95833
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - A Statement of Qualification is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications Instructions" section below for specific requirements.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to travel to and from our field office, without delay, to troubleshoot and repair equipment.
- Ability to identify and resolve problems while maximizing efficient use of computing resources.
- Self-motivated, independent, highly reliable, problem-solver, collaborator.
- Experienced with deployment and troubleshooting of Server and Desktop Operating Systems, Software and Hardware in cloud and on-prem environments.
- Experience planning, testing, implementing and/or integrating new solutions.
- Demonstrated excellence in customer service and the ability to communicate effectively, orally and in writing, with customers and stakeholders.
- Experience with administration of cloud and on-prem network systems and solutions such as Wi-Fi controllers, Firewalls and Managed Switches.
Benefits
In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout California.
To learn more benefits for State employees, visit the Benefit Summary , page on the CalHR website.
CDA is located close to downtown and is easily accessible from various main thoroughfares (i.e. Interstate-5 and Interstate-80). Employee’s enjoy a great team environment with amenities including: FREE PARKING, and close to various dining and shopping choices in the Natomas area.
STATEMENT OF QUALIFICATIONS
The Statement of Qualifications (SOQ) purpose is to introduce questions that require a narrative response on how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. Any submissions that are created, modified or include any type of artificial intelligence may be disqualified.
PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
DISCLAIMER:
Applicants whom fail to submit a SOQ as required may be screened out from the selection process.
INSTRUCTIONS:
The Statement of Qualifications should be typed, not more than two pages in length, 12-point font, single-spaced, with margins not less than one inch. Include your first and last name at the top of each page and include a response to the prompts below.
CRITERIA:
1. Describe your experience troubleshooting the most difficult server problem you have encountered and how you were able to resolve it.
2. Describe your experience with cloud and on-prem systems administration and management.
3. Describe your experience with a difficult vendor and how you were able to diffuse the situation.
*** For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
