What are the responsibilities and job description for the IT Specialist I - Client Services Unit position at California Department of Finance?
The Department of Finance is hiring an IT professional who is interested in utilizing and expanding their IT skills within client services, business technology management, and IT project management in a state service environment.
If this sounds like you, we highly recommend applying to the IT Specialist I opening within our Client Services - Information Systems Unit at Department of Finance!
Title: IT Specialist I
Company: The State of California, Department of Finance
Unit: Client Services
Application Deadline: April 11, 2025
Application Link: (Please Note, only applications submitted at this link will be considered)
https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=472767
You will need to complete the IT Specialist I exam to qualify for this opening:
https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750
Responsibilities:
- Provide second level support for end users providing support and information related to IT products and services provided to the Department
- Microsoft Entra ID Administration
- Microsoft Universal Print Administration
- Prepare, deploy, relocate and receive end user devices (e.g. laptops, desktops, MacBook’s, iPhones, etc.)
- Enterprise VoIP solution administration
- Install, move or repair hardware, or peripheral equipment
- Develop, implement, and/or conduct training
- Develop and maintain Client Services documentation
- Ensure software/hardware complies with security policies
- Manage client technology asset inventories
- Perform user account management
- Resolve and respond to client incidents or requests in a timely manner
- Configure and/or modify software programs/tools
- Perform end-of-life assets management
- Troubleshoot, track, and conduct root cause analysis of system/operational issues utilizing standard procedures until resolved or escalated
- Provide consultation, resources, reference material, technical assistance, and training to the organization on all applicable State and Federal standards, rules, regulations, and public laws
- Troubleshoot, repair or escalate Microsoft Operating Systems, Microsoft Productivity Suite and Mac OS systems
- Other job-related duties as required
Experience Requirement:
- Four years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the six domains or emerging information technology fields.
Education Supplement Guideline:
- 120 semester units (or 180 quarter units) from an accredited college or university including at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work
OR
- Any equivalent combination of experience and education.
- (Determined on a case-by-case basis with discretion to CalHR standards)
- When using education to meet minimum qualifications, education must include the specified IT or closely related course work. For any questions or additional information on this or any of our other openings, please reach out to the Department of Finance Recruiting Team @ DOFRecruiting@dof.ca.gov!
Job Type: Full-time
Pay: $6,515.00 - $10,536.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Sacramento, CA 95814
Salary : $6,515 - $10,536
