HR Generalist / PEO Account Manager

We are looking for a self-starter, honest, compassionate, empathetic, FUN, addition to our business family. This is a REMOTE position. (Washington D.C. / Maryland / Virginia residence is preferred). 

About us 

CalmHR is a Maryland based, family-oriented Professional Employer Organization (PEO) with flexibility, empathy, and high expectations! We offer a reimagined, white-glove, concierge service focused on providing a personalized, consultative relationship with organizations across multiple industries - understanding that every business and its needs are unique.  

CalmHR is committed to creating a work culture of inclusion and diversity for itself and its clients. We believe that a work environment that is safe and respectful of all individuals is key, and people must feel accepted, respected, and valued in order to bring out the best in them. 

We offer a competitive compensation and top-class benefits package along with opportunities for continued learning and development. You will be empowered to help our clients with a range of tools, services, and solutions. 

General Information 

• The HR Generalist / PEO Account Manager position is a salaried, exempt, full-time and benefits eligible role. 
• This position is remote or a combination of remote/office-based if you reside in greater Washington, D.C. 

Major Responsibilities 

As an HR Generalist / Account Manager, you will be responsible for servicing and maintaining relationships with our clients. Responsibilities include but are not limited to: 

• Manage all aspects of the client account relationship; payroll / benefits / employee relations / recruitment & onboarding / training & development / compliance / HR.  
• Manage client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. 
• Work with multiple clients and vendors daily via email, phone and video meetings and provide excellent customer service. 
• Work with the Benefits Account Team to process and manage benefits.  
• Research and resolve basic product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track every interaction while utilizing all necessary systems.  
• Prepare and process basic payroll and benefit adjustments.  
• Provide guidance to clients and their employees regarding product offerings.  
• Ensure compliance with all applicable state and federal regulations and laws as relates to the PEO and ASO agreement.  
• Maintain knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.  
• Research and complete weekly processing reports.  
• Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions.  
• Utilize problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management.  
• Perform special projects as requested by senior management 

Position requirements include: 

• College degree, or combination of education and experience 
• Minimum of three (3) years non-sales account management experience in PEO, HR Outsourcing, Payroll, Benefits, Staffing, or similar industry  
• Strong knowledge of Payroll and Benefits   
• Experience writing / reviewing multi-state Handbooks and policies (e.g. parental leave / marijuana use policies) 
• Advanced proficiency/technology skills in MS Office Suite 
• Excellent oral and written communication skills with “Client-centric” values and work ethic? 
• Strong interpersonal skills 
• Self-starter 
• Able to work independently as well as in a team environment  
• Exceptional organizational skills, with attention to detail 
• Must strive to exceed expectations 

Preferred candidates will have any of the following: 

• HRCI, PHR and/or SHRM HR certification credentials 
• Life and Health producer license  
• Paylocity experience 
• Payroll experience
• PEO experience 
• Intermediate/Advanced Excel and reporting abilities 

Benefits Offered: 

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following: 

• 401(k) 
• Top-tier medical, dental, and vision coverage 
• Life/AD&D, short- and long-term disability 
• Paid holidays 
• Paid Time Off (PTO) 

Compensation: 

• Range is commensurate with capabilities and experience 
• Unlimited growth opportunities 

Only serious candidates meeting the above requirements need apply. NO PHONE CALLS.