What are the responsibilities and job description for the Digital Technical Coordinator (E-Commerce, Shopify) position at CALPAK?
CALPAK is seeking a Digital Technical Coordinator to join our team! In this role, you will support the management and optimization of CALPAK’s e-commerce platforms technical stack. This role provides administrative and technical assistance, ensuring smooth cross functional communication, platform management, and documentation. The assistant also helps coordinate technical updates and ensures compliance with relevant standards and regulations.
Responsibilities:
- Support the Digital Tech Stack Manager in overseeing the development, integration, and ongoing maintenance of the company’s e-commerce platforms and related technologies.
- Assist in documenting technical workflows, new processes, and system updates, ensuring clear communication across teams.
- Assist in maintaining compliance with ADA/WCAG accessibility guidelines and data privacy regulations, ensuring proper handling of user data and customer requests.
- Act as a liaison between the Digital Tech Stack Manager and other Digital team members as well as cross-functional teams (Development, E-Commerce Operations, Marketing, and Legal) to ensure smooth communication, project coordination and execution.
- Monitor Online Store performance and assist with optimization of websites to resolve speed or functionality issues.
- Perform regular website QA, identify issues and work with the development team to resolve them.
- Assist in research of new platforms and technology solutions.
- Help with product data imports, exports, and bulk updates.
- Provide any additional support as needed.
Qualifications:
- 2 years’ experience with Shopify Plus
- Understanding of Shopify's admin panel and app ecosystem.
- Familiarity with HTML, CSS, and Liquid (preferred but not required).
- Familiarity with project management principles and project management solutions.
- Ability to work with technical documentation and create tickets for developers describing technical tasks.
- Experience working with developers to implement technical solutions and perform updates to the website.
- Strong problem-solving skills and attention to detail.
- Strong communication skills: ability to communicate effectively and clearly with internal and external team members.
Why CALPAK: Benefits & Perks
- Annual bonus plan
- Medical, Dental & Vision insurance
- 401K w/ company matching
- Life insurance & Disability coverage
- Accrued paid time off & floating holidays
- Monthly wellness credits
- Dog friendly office
- Employee discount
- Benefits and incentive compensation may be subject to other requirements and conditions
