What are the responsibilities and job description for the Technical Operations Specialist - Professional Learning position at Cambium Learning Group?
Job Responsibilities:
Collaborate with the operations team on data-driven projects to support the sales channel.
Provide frontline customer account support through technical and transactional processes.
Manage licensing additions and configurations across multiple platforms.
Develop scalable processes and frameworks to improve overall sales operations.
Work cross-functionally with other departments to incorporate sales operations insights into company-wide technical initiatives.
Improve processes and transparency in collaboration with the Professional Learning technical rostering and licensing teams.
Ensure data integrity and consistency across multiple systems.
Cross-train on Technical Sales Operations processes to serve as a reliable backup.
Work effectively both independently and within a team environment.
Job Requirements:
Bachelor's degree and 2 years of professional experience in a similar role.
Proven experience in Sales Support or Sales Operations with a strong focus on data and process.
Proficiency in using CRM tools (e.g., Salesforce.com), Microsoft Excel, and other Microsoft Office Suite products.
Familiarity with SQL, Tableau, and Salesforce reporting is a plus.
To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
