What are the responsibilities and job description for the Office Administrator/Customer Service position at Camfil USA Air Filtration Company?
Branch Administrator
Milwaukie, Oregon
CAMFIL - A GLOBAL LEADER IN AIR FILTERS AND CLEAN AIR SOLUTIONS
For more than half a century, Camfil has been a leading manufacturer of premium clean air solutions. We provide commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimize energy use, and benefit human health and the environment.
The Camfil Group is headquartered in Stockholm, Sweden, and has 30 manufacturing sites, six R&D centers, local sales offices in 30 countries with nearly 6,000 employees and growing. We proudly serve and support customers in a wide variety of industries and in communities across the world. To discover how Camfil helps to protect people, processes and the environment, visit us at www.camfil.com.
SUMMARY:We have an immediate opening for an individual with proven customer service and administrative skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to those listed in the Summary section above, the following are duties necessary for the position.
Timely and accurate processing of customer orders via email/phone/walk in
Work closely with Sales Team
Communicate with customers courteously and promptly
Provide excellent Customer Service to both internal and external customers
Answering phone calls and resolving any issues
Assist in preparing price quotes for customers
Gaining knowledge of products to understand customer needs
Providing literature, technical information, product information and any other support to customers
Set up new customer accounts
Process credit card payments and work closely with Credit Department to resolve any issues
Portal invoicing
Review daily reports for inconsistencies
Process month end reports
General office tasks
Ensure all Customer invoicing is completed in a timely manner
Confirm proper and timely delivery of Drop Ship orders to external customers
Create Purchase Orders for both product and supplies
Work with suppliers to insure timely product delivery and accurate costing
Coordinate customer pickups as needed
Complete special projects and other duties as assigned
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
MINIMUM QUALIFICATIONS:
- Associate’s Degree or equivalent work experience preferred. Minimum of HS Diploma and relevant work experience.
- Administrative experience in a fast-paced office environment preferred.
Ability to communicate effectively in English orally and in writing.
General mathematics skills required.
Problem-solving skills, ability to multi-task and prioritize required.
Criminal background check and drug screen required upon hire.
WORK ENVIRONMENT: While performing the duties of this job, the employee is exposed to office and warehouse environments. The work environment will require the use of personal protective equipment (PPE) in certain areas. Must be able to access and navigate each department at the organization’s facilities.
EEO STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
