Technical Support Supervisor

Technical Support Supervisor

Paul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates In transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.

Description of job duties:

• Manages schedules and availability of Technical Support Technicians (TST).
• Supervises and performs installations, testing, repairs, diagnostics, and services of computers and peripherals properly and promptly. Assists in planning and replacement with department leadership for yearly forecasting.
• Manage the team responsible for installation, testing, repairs, diagnostics, and services of computers, peripherals and networking equipment. Manage and ensure timely support for users, including the analysis, design, configuration, and setup of hardware and software (Windows operating systems, Microsoft Office, Office 365). Manages the support, repair and replacement of network switching equipment and associated peripherals.
• Oversee the provision of technical services for the College s media equipment. Train and guide faculty, staff, and visitors in using multimedia systems and ensure optimal operation in educational settings. Assists in planning and replacement with department leadership for yearly forecasting.
• Ensure technical support for administrative/academic computer labs, including repairs, diagnostics and necessary hardware and software. Prepare labs for instructional delivery and support technical support technicians. Serves as lead technician for escalated issues. Assists for planning and replacement with department leadership for yearly forecasting.
• Foster a positive relationship with end-users, faculty, and staff by addressing IT issues with a solution-oriented approach. Provides training and leads technicians to ensure proper growth and development is achieved.
• Manages the replacement schedule for Desktop and media equipment. Manages inventory and leads and conducts quarterly/annual inventory audits. Assist CTO in requesting quotes for maintenance renewals and new equipment purchases, etc.

KSA's/Required Qualifications

Strong leadership and management skills to supervise IT support staff effectively. Comprehensive knowledge of computer hardware, software and peripheral equipment. Ability to coordinate IT support across multiple college locations. Proficiency in network and telecommunications systems. Expertise in supporting multimedia equipment in an educational setting. Excellent communication skills for interaction with faculty, staff, and students. Ability to manage time effectively and organize work. Maintain up-to-date knowledge of industry trends. Communicate effectively orally and in writing with technical and non-technical personnel and provide quality customer services. Maintain up-to-date knowledge of industry trends to educate users. Ability to move computers, work on ladders, and work in small, enclosed areas. Ability to provide own transportation to travel between campus locations. Valid Driver's license. Must pass a background check. Must be able to work a flexible schedule, which includes evenings and weekends

Additional Considerations

• A college degree in Information Systems or equivalent experience.
• Desired certifications: A and Network

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.