What are the responsibilities and job description for the IT Technical Support Specialist position at Sentara?
Sentara health is looking for an IT Technical Support specialist to join our team!
This is a Full- Time onsite position. The physical location is Sentara Louise Obici Hospital .
IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems.
Education
- Bachelor's Degree in Computer Science, MIS, or related field, preferred
Experience in lieu of Bachelor’s Degree
3 years of relevant experience with a degree
5 years of relevant experience without a degree
Certification/Licensure
- Prefer one or more of the following: MCDST, A , Network , CompTIA Project
Experience
- Good problem-solving and troubleshooting skills
- Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
- Strong oral and written communications skills
- Willingness to coordinate and work with others
- • Willingness to be on call and attend to technical issues outside of normal business hours.
Salary : $1,000 - $1,000,000
