Business Services Specialist I, FT40

DIMENSIONS/SCOPE OF POSITION: Provides positive customer interface, obtains and enters in the computer all information needed for patients seen in the clinic to ensure accurate billing. 

This is a full-time position, 40 hours per week.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Compare patients' MRI orders to office notes and validate accuracy. If not accurate, contact the appropriate person to fix it.
• Schedule MRI patients and ask MRI safety questions. 
• Confirm a doctor is in the house for contrast exams.
• Have a "database" of patients that can be here on short notice to fill in cancellations or no-shows on schedule.
• Check in/check out patients.
• Print out paperwork and help patients fill it out correctly.
• Schedule patient follow-up appointment.
• Scan patient implant cards, MRI questionnaires, and contrast forms.
• Assist with urgent care walk-in patients.
• Answer phone messages and calls throughout the day.
• Contact patients who are late/no-show to try and get them rescheduled or accommodated in a timely manner.
• If the patient is in a wheelchair, help get them into MRI safe wheelchair.
• Send all information to the radiologist for the following day.
• End of the day, confirm all pts have a f/u scheduled for their results.
• Help with laundry.
• Help technologist with difficult patients (lifting help) 
• Potential employees must not have any implants or foreign bodies that would prohibit them from being in the scan room near the magnet.
• Regular and predictable attendance
• Ability to work cooperatively with others. 
• Performs other duties assigned. 

SUPERVISORY RESPONSIBILITIES: N/A 

QUALIFICATIONS:    

Education and/or Experience:    High School Graduate or General Education Degree (GED).   Previous customer service experience is required. Experience in the operations of a physician's office is preferred.                                    

Language Skills: Able to communicate effectively in the English language.                                                  

Mathematical Skills: Basic arithmetic skills are required.                                 

Reasoning Ability: Identifies and resolves problems promptly.                                       

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.          

Certificates, Licenses, Registrations: Not Applicable

Other Skills and Abilities: Able to listen and respond well to questions and feedback.                                   

Other Qualifications: Competency Statement(s) Mental Demands 

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Campbell Clinic Benefit Summary:  

Campbell Clinic offers a lucrative benefit package to support employees and their families. 

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account 
• Basic Life Insurance 
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability 
• Accident Insurance 
• Critical Illness Insurance
• 401(k) Plan Matching Profit Sharing 
• Employee Assistance Program 
• Paid Time Off 
• 8 Paid Holidays 

Equal Opportunity Employer/Veterans/Disabled