IT Support Specialist II

Essential Responsibilities

• Support LAN, WAN, network segments, Internet, and intranet systems.
• Support and administer desktop systems in offices and onboard vessels.
• Administer/Maintain/Troubleshoot essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, printers, software, hardware, security updates and patches.
• Support/Maintain/Troubleshoot/Deploy mobile devices such as smartphones and tablets. Primarily Apple based products.
• Troubleshoot any other problems reported by users.
• Assist in maintaining asset inventory in the Gulf.
• Maintain system uptime 24x7x365.
• Active Directory and Group policy management and support.
• Assist in administering security suite software.
• Assist in administering Mobility VPN Client for mobile connections to vessel computers.
• Assisting with the development and support of in-house applications.
• The ability to travel to other facilities and vessels on the waterways to provide support for IT equipment is required.
• Handle business-critical IT tasks and systems that provide corporate support for the business.
• Assist the Senior leadership with daily/weekly/monthly tasks or projects when needed.
• Maintain an internal wiki with technical documentation, manuals, and IT policies.
• Report to the Senior Leadership about any items needed to maintain a good IT environment in the Gulf.
• Other duties as assigned.

• Associate degree in Computer Science or related field.
• 3-5 years qualified experience in IT support.
• Must have experience in MS Windows 10/11 environment, Microsoft 365, Microsoft Teams, VMware, DNS, Active Directory, Azure AD, Sharepoint.
• Ability to support after-hours and weekends (24x7x365).
• Ability to be on an on-call rotation, dependent on IT staff, and is subject to change to fit the needs of the department.
• Ability to travel both locally and out of state. This would require air travel.
• Ability to receive a Transportation Worker Identification Credential (Government Issued ID which requires a clean background check)
• Must have a basic understanding of networking.
• Exceptional written and oral communication skills
• Ability to interact effectively with individuals and groups of varying skill and functional levels.
• Effective problem-resolution skills with IT systems and individuals.

• Familiar with Microsoft SQL 2016 or later
• Ability to write basic SQL queries
• IT Certifications are a plus.
• Networking skills
• Experience with electronics
• Experience with supporting Apple iPhones
• Experience with supporting mobile devices using a Mobile Device Management System

• Ability to lift at least 50 pounds.
• Ability to work long hours when needed.

AAP/EEO Statement

Campbell Transportation Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note that nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, and the list of job tasks is not all inclusive. Other duties may be assigned by management as needed.