Production Manager

Campers Inn RV is looking for a Production Manager. This role is responsible for leading the service department team .

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions. 

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30 hours/week), including: 
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match 
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a safety sensitive position
• Lead daily Service Department Technician activities
• Supervises shop personnel providing support with technical installations
• Train employees on new products and safety procedures. Mentors new technicians
• Monitor and review work schedules, technician productivity and labor control reports
• Track monthly departmental results
• Assures productivity standards are met
• Provides “cradle to grave” customer service
• May answer phones and provide assistance to customers 
• Maintain a safe work area for customers and coworkers
• Perform other miscellaneous duties as assigned 
• May cross train to perform other duties 
• Perform in the role of shop expert 
• Ensure Quality Controls are in place and performs inspections to verify repairs are performed to company and factory standards. 
• Conduct shop meeting to cover safety, new policies, and manufacturer subjects
• Attend off site training to keep informed of the newest advances in the industry

Qualifications

• Education: 
  1. High school diploma or equivalent is required
• Licenses or certifications
  1. Valid Driver’s license and good driving record required
  2. Some supervisory experience is preferred
  3. RVIA/RVDA certification or Master certification preferred
  4. Forklift experience/certification preferred, or ability to be certified within one year is required
• Experience:
  1. Education and/or experience in the RV industry commensurate is required
• Abilities:              
  1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 
  2. Ability to plan and prepare work schedules for optimum coverage 
  3. Ability to communicate in a professional and tactful manner 
  4. Ability to prioritize work assignments 
  5. Ability to provide accurate and helpful information to customer 
  6. Ability to analyze and write reports 
  7. Ability to handle problems and facilitate successful outcomes
  8. Willingness to accept additional tasks, duties and/or direction from management 
  9. Basic math skills
  10. Comprehensive knowledge of product installation activities
  11. Working knowledge of the activities, methods procedures and policies of a Service Department environment
  12. Advanced knowledge of products, installation schedules, products prices and current sale items
  13. Knowledge of MS Office
  14. Ability to use company system applications, including Motility Systems2K and other software as applicable 
  15. Ability to safely handle solvents and chemicals
  16. Ability to navigate other risks associated with working around machines, tools, and RVs
  17. Ability to move RVs of various sizes as needed
  18. Ability to organize various physical tasks through adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending
  19. Ability to stand for long periods of time. 
  20. Ability to reach above shoulders and lift a minimum of 50 pounds 

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.