What are the responsibilities and job description for the Customer Acquisition Specialist position at Camping World?
Retail Sales Representative Job Opening
Camping World is seeking a skilled Sales Development Representative to join our retail team. As a key contributor to our sales initiative, you will play a crucial role in driving sales growth and building lasting relationships with our customers.
About the Position:
You will be responsible for developing and executing strategies to generate appointments and drive traffic, meeting departmental activity targets. Your goal is to create a well-structured sales funnel through proactive prospecting, ensuring a steady flow of activity and opportunities for our sales team.
Key Responsibilities:
- Develop and implement strategies to generate appointments and drive traffic, meeting departmental activity targets.
- Effectively communicate with prospective customers to understand their needs, answer inquiries, and provide information about our RV products and services.
- Utilize provided scripts and talking points for both initiating and receiving phone calls.
- Proactively make 8-10 outbound calls per hour with the primary objective of scheduling sales appointments.
- Maintain accurate and up-to-date data in the CRM system to record and manage customer information, appointments, calls, and sales interactions.
- Stay up-to-date with all ongoing marketing campaigns and promotions, aligning your efforts with marketing initiatives to leverage their impact on lead generation and sales conversion.
- Regularly track and analyze your personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements.
- Be receptive to coaching and work closely with the Sales Development Manager to improve departmental success.
- Ensure complete customer satisfaction by helping to proactively manage online reputation through review sites and social media outlets.
- Collaborate with the sales team to ensure total department symbiosis and ensure a seamless journey from initial contact to sale.
Requirements:
- Clear and concise written and verbal communication skills.
- Results-driven and motivated for sales with excellent customer service skills.
- Ability to effectively manage responsibilities with time management to reach goals.
- Strong organizational skills with prior CRM experience and computer savvy.
- Previous sales experience is a plus.
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
