What are the responsibilities and job description for the Product Onboarding Manager position at Candescent?
Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.
We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.
Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.
Title: Product Onboarding Manager
Position Summary & Key Areas Of Responsibility
EEO Statement
Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.
Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.
Title: Product Onboarding Manager
Position Summary & Key Areas Of Responsibility
- Manage a team of skilled project and program managers
- Partner with cross-functional teams to drive programs to successfully onboard new product offerings.
- Define product roll-out strategy, track progress against goals and personally manage execution projects.
- Communicate progress across teams and levels in the organization.
- Identify opportunities for improvement, innovation, and implement changes.
- Create, optimize and drive structured schedules and project plans across divisions and cross-functional teams. Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing conditions or data.
- Connect all of the pieces of the initiative by thinking end-to-end, while leveraging all available assets to solve problems and create value for both short and long horizons.
- Define new product readiness for the entire Enterprise Delivery and Support Organization.
- Highly organized with attention to quality work
- Follows key project management methodology
- Ability to problem-solve, identify solutions and escalations
- Ability to recognize change in project scope and adjust accordingly
- Ability to recognize high-level opportunities for improvement and change
- Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to database management, spreadsheets, word processing, or other business applications software
- Proficiency in Microsoft Word, Excel, Outlook, Access, and PowerPoint
- Strong attention to detail with excellent follow-up and tracking skills
- Strong interpersonal skills and demonstrated teamwork
- Communicates effectively and clearly, works well with others, and willingly responds to requests for assistance
- Handles multiple tasks, and demonstrates flexibility by switching priorities and focus with changing business demands
- Works effectively as part of team, while often working independently and with little direct supervision to accomplish goals and achieve results
EEO Statement
Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
