Helpdesk Engineer

ICD is treasury’s trusted provider of investment technology and the corporate client channel of Tradeweb, a leading global operator of electronic marketplaces for rates, credit, equities and money markets.  ICD provides tools for organizations to independently research, trade, analyze, and report on investments. With ICD Portal, over 500 organizations across 65 industries in more than 45 countries gain unbiased access to the market for managing liquidity. Organizations can manage risk across their entire investment portfolio with the AI-driven solution, ICD Portfolio Analytics. All of ICD’s award-winning technology solutions are co-innovated with clients, making ICD a preferred provider among corporate treasury professionals.

At ICD, our team of dedicated professionals is passionate about fostering a creative and collaborative culture that leads to company success. As part of Tradeweb, we share a commitment to prioritize the needs of our clients to help continually deliver innovative, best-in-class solutions. Our work environment is fast-paced, dynamic, and fun and filled with individuals from diverse backgrounds and experiences. 

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Job Responsibilities

We need a smart, versatile Senior Helpdesk Engineer to help our employees with technical issues and maintain our IT environment. You will be working in a small, enthusiastic technical operations team to keep our environment up and running and constantly improve its reliability. Your efforts at ICD Tech will help our Traders and Clients invest more reliably, effectively, and securely.  

 You will need to embrace learning and continuous improvement, have a strong technical skill set, and favor simple solutions over complex ones. You should have effective communication skills.

Responsibilities

• Handle level 1 and level 2 help desk support.  
• Manage and monitor various hardware and virtual server systems.  
• Configure and install network equipment, servers, laptops, printers, etc. 
• Manage Active Directory, Azure AD, O365, and Endpoint Manager. 
• Onboarding and Offboarding of employees. 
• Inventory Control. 
• Occasionally travel to remote sites in California, Massachusetts, and New Jersey as needed. 
• Participate in the on-call rotation.  

Qualifications

• 3 year experience in a help desk role   
• Linux (RHEL & Ubuntu)  
• Windows Server (2019–2022)  
• Active Directory and Entra/Azure AD  
• Networking –Fortinet, AWS VPN, and OpenGear 
• Windows 10 & 11, maintenance, and troubleshooting 
• macOS 13 troubleshooting and support.  
• Microsoft Defender for Windows, macOS, & Linux.  
• Microsoft Intune/Endpoint Manager. 
• O365 (Outlook, Teams, SharePoint, OneDrive troubleshooting and support)
• TeamViewer Host for remote user support 
• Experience with help desk ticketing software such as Fresh Service.   
• BYOD Mobile Support with Microsoft Company Portal
• Phone system support and troubleshooting (land or cellular; Ring Central).   
• Bachelor's degree in computer science or a related field may be substituted for experience.

Preferred Qualifications

• AWS 
• SharePoint  
• CompTIA and/or Cisco certifications are a plus

Additional Information

ICD is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer: 

• Health Insurance: Highly competitive medical, dental, and vision programs
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses. 
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• The current pay range for this role is currently $X to $X per year, based on a regular, full-time schedule.  The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.
• The current pay range for this role is currently $65,000 to $100,000 per year, based on a regular, full-time schedule.  The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines.
• This role will also be eligible to participate in Tradeweb’s discretionary bonus program. 
• This role is expected to remain open until 1/20/25. 

Other Benefit Programs

• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave

Salary : $65,000 - $100,000