Senior Platform Improvement Specialist

Cetera Financial Group is seeking a Senior Platform Improvement Specialist. This person will play a pivitol role in gathering feedback from business stakeholders and partner with internal business owners to translate business needs into innovative technology requirements and solutions and drive delivery with vendors (in conjunction with IT as appropriate). This role will partner with various councils, comprised of our advisors and their staff to ensure we design solutions that not only address internal stakeholder feedback, but create capabilities to unlock efficiencies with our advisors.

What You Will Do:

· Manage key vendor relationships and ensure those vendors engages meet Cetera’s business needs and expectations.

· Identify potential new vendors and oversee the selection and bid process. Make recommendations to add new vendors.

· Manage internal stakeholder roadmaps for key vendors and provide oversight so that business enhancements are defined, scheduled, and delivered on time.

· Establish and manage vendor governance processes for key technologies to ensure all changes are reviewed and approved by internal stakeholders.

· Ensure business data requirements are captured and delivered with each vendor to support business reporting.

· Partner with the Change Governance Committee (CGC) to ensure that changes with vendor technology platforms are communicated and managed via the CGC.

· Work with the M&A team to coordinate conversion activity with key internal facing vendors (e.g., Docupace, SF, etc. as part of the M&A project.

· Partner with key vendors during BCP events to ensure business processes are accurately described and maintained during the BCP event.

· Vendors may include, but are not limited to:

o Salesforce

· Other duties as assigned.

What You Need:

· Demonstrated ability to manage multiple priorities across internal and external stakeholders.

· Effective verbal and written communication skills and a proficiency in writing technical specifications are required.

· Ability to understand and manage complex software and database systems is required.

· Ability to manage concurrent projects, reason analytically, and work with people possessing differing levels of technical knowledge is required.

· Experience with Salesforce Service & Sales Clouds

· Expeirence as a product owner

· Experience leading or building recruiting, onboarding, and transitions technology capabilitites

Preferred Qualifications:

· Bachelor’s degree or the equivalent is required.

· Minimum of 5 year(s) of experience in platform design and development

· Minimum two years project management experience

The salary range for this role is $80,000 - $100,000, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

#LI-HYBRID

Salary : $80,000 - $100,000