What are the responsibilities and job description for the Hotel Front Desk Agent position at Candlewood Suites Hot Springs?
WE ARE UNDER NEW OWNERSHIP AND MANAGEMENT!
Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Key Responsibilities:
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests and complaints promptly and professionally.
- Manage cash drawer and process payments (room charges, cash, debit, or credit).
- Keep the front desk area and lobby clean and organized.
- Coordinate with housekeeping to ensure room readiness for guests.
- Provide guests with directions and information about the property and local attractions.
- Answer guest calls, messages, and process requests or concerns.
- Run daily reports and ensure the accuracy of information.
- Assist guests with special requests and ensure their satisfaction.
- Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work independently and handle stressful situations.
- Proficiency in Windows operating systems and office software.
- Ability to work well with others and develop positive working relationships.
- Ability to lift to 50 pounds occasionally and 10 pounds frequently.
Job Type: Full-time
Pay: $25,640.00 - $28,683.00 per year
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Hot Springs, AR 71913 (Required)
Work Location: In person
Salary : $25,640 - $28,683
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