What are the responsibilities and job description for the Front Desk Clerk position at Candlewood Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team at a premier hotel or resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Perform night audit duties as required, including balancing accounts and preparing reports.
- Maintain accurate records of guest information and transactions using hotel management software.
- Answer phone calls professionally, utilizing effective phone etiquette to assist callers with inquiries or reservations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold the hotel's standards of cleanliness, safety, and customer service at all times.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are a plus, enhancing communication with a wider range of guests.
- Excellent organizational skills and attention to detail are essential for managing multiple tasks efficiently.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding guest experiences.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Augusta, GA 30907 (Required)
Ability to Relocate:
- Augusta, GA 30907: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
