What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Candlewood Suites?
AD1 Global is a growing hotel management company and is currently looking for a Night Auditor/Front Desk Agent for their Fort Myers, FL property, The Candlewood Suites.
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.
DUTIES AND RESPONSIBILITIES:
- Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
- Accurately balances all hotel income and expenses for 24 hour hotel operating period.
- Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
- Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and another auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Transmit credit card batches.
- Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- May assist with other duties as assigned.
Qualifications and Requirements:
- High School diploma or equivalent.
- Plus some customer service experience.
- Some college preferred.
- Must speak fluent English. Other languages preferred.
This job requires the ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the public areas
- Communicating with other people
- Handling objects, products, and computer equipment
- Bending, stooping, kneeling
Other:
- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
- Basic mathematical skills are used frequently.
- Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
- May be required to work nights, weekends, and/or holidays.
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Night audit: 1 year (Required)
Work Location: In person
Salary : $17 - $18
