What are the responsibilities and job description for the Front Desk Clerk/Night Auditor position at Ramada Inn?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in ensuring a seamless guest experience during night shifts. The ideal candidate will possess strong customer service skills and have a passion for the hospitality industry. As the first point of contact for guests, you will be responsible for managing front desk operations, handling guest inquiries, and performing night audit tasks to ensure accurate financial reporting.
Duties
- Welcome guests upon arrival and provide exceptional customer service throughout their stay.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Perform night audit duties, including reconciling daily transactions and preparing financial reports.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to address any guest concerns promptly.
- Ensure compliance with hotel policies and procedures while maintaining confidentiality of guest information.
- Assist with reservations and provide information about hotel amenities, services, and local attractions.
- Utilize hotel management software effectively to manage bookings and guest accounts.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with night audit procedures is an advantage.
- Strong communication skills with the ability to build rapport with guests from diverse backgrounds; bilingual or multilingual skills are a plus.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Knowledge of hospitality management principles is beneficial.
- Proficient in using computer systems and hotel management software.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality field!
Job Type: Part-time
Pay: $13.00 - $13.50 per hour
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
Salary : $13 - $14
