Operations Manager

Operations manager is responsible for overseeing the front desk operations, ensuring a smooth and efficient guest experience, managing staff, and ensuring the hotel's standards of service are met. This role requires strong leadership skills, attention to detail, and a focus on customer service excellence.

Key Responsibilities:

Guest Check-in and Check-out:

• Ensure efficient and prompt check-in and check-out procedures for all guests.
• Verify guest reservations, assign rooms, and provide necessary information regarding hotel services and amenities.
• Handle any special requests or accommodations for guests during check-in/check-out.

Guest Services:

• Act as a point of contact for guest inquiries, complaints, and requests, ensuring a high level of customer satisfaction.
• Resolve guest concerns and issues in a timely and professional manner.
• Ensure that guest complaints are handled efficiently and in accordance with hotel policies.
• Maintain a professional and welcoming demeanor at all times.

Supervision of All Staff :

• Manage, train, and supervise staff, ensuring they follow standard operating procedures and provide excellent customer service.
• Schedule front desk shifts and ensure proper staffing levels are maintained during peak times.
• Monitor staff performance, providing feedback, coaching, and development as needed.

Operations and Procedures:

• Oversee the daily operations of the front desk, ensuring smooth coordination between departments.
• Ensure the front desk area is well-maintained, clean, and organized.
• Ensure that all guest check-in and check-out information is entered accurately into the property management system (PMS).

Guest Reservations & Room Assignments:

• Assist with managing reservations, ensuring rooms are allocated efficiently and accurately.
• Work closely with the sales and reservations teams to ensure proper room availability and maximize occupancy.

Billing and Payment Processing:

• Oversee billing procedures, ensuring all charges are correctly posted to guest accounts and payments are processed in accordance with hotel policies.
• Handle cash, credit card transactions, and billing discrepancies promptly and accurately.
• Prepare and maintain financial reports related to front office operations.

Coordination with Other Departments:

• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest requests and issues are addressed quickly and efficiently.
• Ensure that guest room status information is communicated between the front desk and housekeeping departments.

Guest Satisfaction and Quality Control:

• Monitor guest feedback and reviews to identify areas for improvement.
• Conduct regular audits of guest services and procedures to ensure compliance with hotel standards.
• Ensure that all VIP and loyalty guests are given personalized attention and services.

Job Type: Full-time

Pay: $16.50 - $17.25 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift

Ability to Commute:

• Indianapolis, IN 46241 (Required)

Ability to Relocate:

• Indianapolis, IN 46241: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $17