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ROOF General Manager

Cangrade
Chicago, IL Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/18/2025

Hospitality / Hotel / Resort / Pub / Bar - Manager

Summary

JOB QUALIFICATIONS

Please ensure you read the below overview and requirements for this employment opportunity completely.

  • 4 years' experience Managing high volume restaurant / nightclub, with direct reports of managers, doorman, floor host person, busser, bartender, cocktail servers.
  • General understanding of budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
  • Knowledge with effective food and beverage service techniques and sales strategies.
  • Knowledge and experience with Micros POS, Avero Slingshot, Coyle Secret Shoppers, Bevintel, ADP and Hotschedules a plus.
  • Knowledge of service, service etiquette and standard service practices for full service restaurants, nightclubs and corporate events.
  • Knowledge and experience production for DJ's and live performances.
  • Knowledge of standard safety and sanitation practices for food and beverage service.
  • Knowledge and experience with brand marketing, social media and advertising.

Duties and Responsibilities

RESPONSIBILITIES

  • Ensure ROOF operations maintain or exceed service standards to enhance the brand, image, culture and values of theWit in all 3 phases of the operation.
  • Responsible for managing the operational efficiency, quality of service standards, noise levels and overall impact of the venue on guest satisfaction on the property.
  • Strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service, ability to establish and maintain an effective working relationship with management, associates, and hourly employees; effectively listen and administer instructions.
  • Scheduling weekly, recognizing staffing needs, availability, and request off on Hotschedules as well as general upkeep and inputting data in E-Time.
  • Communicate successfully at all times with ROOF Employees and Management, theWit Associates, senior executives, Fire and Health Inspectors, emergency service personnel, other outside vendors and high-profile guests.
  • Provides exceptional guest service that differentiates us from the competition.
  • Practice proper cash handling procedures and nightly reporting.
  • Articulate Wit and departmental happenings in daily Stand-Up.
  • Facilitate and execute banquet events in compliance with service standards and banquet event orders.
  • Make decisions quickly and delegate responsibilities accordingly, and remain calm and manage multiple tasks in very high paced and stressful environment.
  • Actively implement and participate in social media marketing campaigns for ROOF.
  • Manages, schedules shifts, trains restaurant staff and monitors staff performance.
  • Participate in financial planning, tracking and forecasting.
  • Venue storage area upkeep / organization.
  • Ability to work all shifts, holidays, weekends and long hours.

    • About the Company

    A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

    SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

    Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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