Front Desk Receptionist/Scheduler

Canine & Co. Dog Resort is a luxury dog resort offering the highest quality of boarding, daycare, and spa services for dogs of all sizes. We are passionate about dogs and have the highest standards when it comes to their comfort, safety, and happiness. Our culture is one of high standards for hospitality, professionalism, and an unrelenting commitment to providing the best experience for our human and canine guests!

We are seeking a hard-working, self-motivated, upbeat and passionate dog lover to join our team!

Qualities/Skills required:

Excellent customer service skills - ability to communicate directly with clients, both written and orally, about their dog. Work to make “lifetime clients”.

Proficiency in Microsoft Office

Data entry skills

Typing proficiency

Strong organization Skills - Must be able to multitask and be detailed oriented. Must be able to start and stop work.

Experience with appointment scheduling

Ability to handle multi-line phone systems

Previous administrative experience is required

Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.

Good team work and willingness to assist other departments as necessary

Cheerful, friendly, positive team-oriented attitude

Must be Reliable, punctual, and dependable

Must be able to work weekends and afternoon shifts Mon- Friday 1-7 pm; Saturday 7:30 am to 4:15 pm, Sunday 7:30 am to 2:15 pm

Must have own reliable transportation

Ability to take direction well and apply it independently

Safely handle dogs of all size

Attendance and punctuality is a must

Responsibilities/Expectations:

Provide impeccable customer service. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.

Answer all incoming calls, respond to voicemails, emails and texts.

Make boarding reservations; temperament test appointments, daycare reservations and grooming appointments.

Checking in and checking out guests following established processes

Manage cash and credit card transactions; reporting/reconciling

Interact and communicate closely with other staff and management to ensure client and dog's needs and concerns are understood and addressed.

Have knowledge of all services offered at site and be able to provide solutions to the clients needs.

Obtain vaccination records and input into the computer.

Print daily reports

Prepare for next business day provided services

Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.

Notify management when office supplies are low

Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards such as wet floors, hairs, urine, etc.

Assist in cleaning duties

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 30 – 35 per week

Application Question(s):

• Do you rely on family or friends for transportation?
• Are you able to work weekends and weeks of major holidays?

Education:

• High school or equivalent (Required)

Experience:

• Front desk-Receptionist: 2 years (Required)

Work Location: In person

Salary : $14 - $15