Regional Dir, Operations

Position Title: Regional Director of Operations      

Reports To: COO      

Department: HC Operations      

FLSA Status: Exempt      

Job Summary:

The Regional Director of Operations is directly responsible for managing all operations, administrative and patient management functions associated with the medical centers. This person will be responsible for the development and oversite of financial success, strategic initiatives for growth, regulatory compliance, and providing the highest quality care for patients. The Regional Director of Operations creates an environment of clear accountability for Health Center Managers and takes accountability for his/her own results.      

Essential Duties & Responsibilities:

• Oversees the day to day operations of the centers and ensures workflow at centers are being followed.       
• Mentors and trains new and existing Health Center Managers to assure consistency of quality services and consistent workflow at the centers.       
• This position provides leadership for quality and clinic staff in the development, implementation, measurement, and monitoring of strategic initiatives that assure that clinical quality outcomes are being met.      
• Works closely with Health Center Managers and staff to continuously improve the safety, effectiveness, efficiency, patient-centeredness, quality and timeliness of healthcare delivery.      
• Answers operational questions and resolves issues coming from the medical centers.      
• Assists in the development of new operating procedures and policies.      
• Assists the training department with new franchisees and ongoing training using quality assurance metrics.       
• Creates and analyzes reports to present to the Executive Team.      
• Analyzes overall performance of the clinic, evaluates areas for improvement, makes corrections and provides feedback as a result of those changes.       
• Supervise daily operations of all departments including order generation, help desk functions, mail pickup and delivery, and shipping and receiving.      
• Provides direction and guidance to center managers in the day-to-day management of business operations needed to achieve performance targets.        
• Works with vendors to make purchases and reconcile center managers invoices.       
• Identifies problems in operations processes and ensure that they are resolved in a time-efficient manner.       
• Monitors, controls and manages business operations to meet customer expectations and company goals.       
• Coordinates and manage project plans and schedule to ensure project delivery is within allotted budget and timelines.       
• Maintains clear and accurate operations documents/procedures for reference purposes.      
• Tests applications, follows up on pilots, collects feedback forms and reports on flaws and updates.      
• Organize and monitor schedules at the centers to ensure deadlines are met       

Additional Duties & Responsibilities:

• Trains staff and monitors the practice workflow      
• Provides support to all associates      
• Ensure that all associates demonstrate exceptional customer service and follow all company policies and procedures.      

Supervisory Responsibilities:

Managers are responsible for all areas of our medical centers. Will have direct reports.      

Education & Experience:

• Bachelor’s degree with 5 years in healthcare industry management experience       
• Minimum 3 years of relevant experience      
• Medical Insurance knowledge       
• HIPAA Knowledge      

Knowledge, Skills & Proficiencies:

• Skill in operating phones, personal computer, software and other IT systems.       
• Skill in oral communication      
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.       
• Ability to pay close attention to detail and to ensure accuracy of reports and data.       
• - Fluent in English and Spanish      

Tools & Equipment Used:

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.      

Physical Requirements/Working Environment:

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.      

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.       

Travel:

Work may involve some driving/traveling to assigned clinics.      

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.