What are the responsibilities and job description for the Customer Service Specialist position at Canon USA & Affiliates?
Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities
Responsibilities depend on assigned level (I, II) and business needs Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and / or escalate issues and provide feedback to the customer when issues are resolved Escalates call in accordance with department procedures Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management Other duties as assigned
Qualifications
High School diploma Experience working in materials distribution or logistics required. Experience working in healthcare desired Minimum 2 - 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics Requires specialized expertise in Materials Distribution and / or Logistics processes, methods, and skills related to inventory management and communication Good interpersonal skills, verbal and written communications skills are required for the successful management of this function Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
What We Offer :
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!_
Job Locations
US-PA-Upper Darby_
Posted Date
9 hours ago_ _(2 / 26 / 2025 2 : 45 PM)_
Requisition ID_
2025-19318_
of Openings_
Category (Portal Searching)_
Administrative / Clerical_
Position Type (Portal Searching)_
Regular Full-Time_Canon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com. Learn More
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Specialist?
Sign up to receive alerts about other jobs on the Customer Service Specialist career path by checking the boxes next to the positions that interest you.
Demo
Carmel, IN
Full Time