What are the responsibilities and job description for the Collections Representative position at Cape Cod Orthopedics and Sports Medicine?
Medical Collections Representative - Full-time (within Patient Accounts Dept.)
Location: Sandwich, MA
Job Summary - Maintain all self-pay accounts
Job Responsibilities:
- Prepare account statements for patients who hold a balance.
- Interface and correspond with outside Collections agency, for accounts which are delinquent.
- Process Patient Refunds, Patient Payments, and Collection payments.
- Create and track; Collection Letters, Care Credit Letters, Hardship Applications.
- Monitor Financial Hardship case determinations & adjustments.
- Work with patients and staff members on balances to be collected prior to appointments.
- Prepare pre-visit and surgical estimates as needed
- Establish/Monitor payment plans.
- Pull/Work Patient balance reports.
- Phone support for Patient Accts Department.
Education and Experience:
- High School Diploma/GED
- One year previous experience
Computer Skills
- EClinical Works or EHR experience preferred
- Experience with Microsoft Applications (Word, Excel)
Physical Requirements:
- Stand and/or sit for extended period of time
Benefits: We offer Health - HMO & PPO Health Insurance, Dental, Vision insurance as well as 401K, Life/AD&D Insurance, Short & Long Term Disability Insurance, Critical Illness Insurance, Generous Paid Time off, and 10 Paid Holidays.
Job Type: Full-time
