Customer Liaison

Job Summary

Incumbents in this position are responsible for performing administrative support activities requiring routine decision making.

Essential Job Functions

• Performs a wide variety of routine administrative support activities by receiving phone inquiries, performing data entry, work processing, filing and records maintenance, preparing correspondence and communication documents, processing staff mail, copying, and faxing.
• Maintains the inventory of office supplies and equipment to include processing invoices for the receipt of such items and maintaining records of supply requisitions.
• Reviews and releases building permit applications from New Hanover County.
• Reviews engineering drawings to identify service lines by location and pipe diameter; determine short side or long side service; and identifying appurtenances such as cleanouts and manholes.
• Research customer accounts to locate the physical address in GIS and troubleshoot concerns and issues.
• Research easements.
• Assists with monitoring the budget and developing reports and documents.
• Coordinates and disseminates information to customers regarding development or services in relation to plans or requirements of CFPUA.
• Generate work orders and processes work orders for department inspectors, Operations Department, and other various CFPUA departments as necessary.
• Administers vendor contracts.
• Coordinates organization social events.
• Assist customers with questions regarding development and direct them to sources for guidance such as CFPUA ordinances and standards.
• Acts as a liaison between Engineering, Customer Service, and Operations departments.
• Accepts, receives, and/or collects payments and maintains log of telephone calls.
• Serves as backup for the Office Administrator for the Engineering Department.
• Performs functions and duties in D365 or another similarly complex financial tracking system.
• Performs other related job duties as assigned.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Education, Experience, and Other Requirements

• High school diploma or GED.
• Two (2) years of customer service work experience in a role such as customer liaison, administrative assistant, or related work field.
• Possession of or ability to readily obtain a valid State of North Carolina driver's license.

Pay Grade: G12

Cape Fear Public Utility Authority is an Equal Opportunity Employer. It is our policy to foster, maintain, and promote equal employment on the basis of qualifications and without regard to age, sex (including sexual orientation and gender identity), race, color, creed, religion, national origin, disability, or genetic disorder.

Federal law requires all employers to verify the identity and employment status of all person hired to work in the United States. Cape Fear Public Utility Authority participates in E-Verify.

Job Type: Full-time

Pay: $36,330.00 - $50,085.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $36,330 - $50,085