What are the responsibilities and job description for the IT Service Management Reporting Analyst - C1 position at capgemini?
A Service Management Reporting Analyst plays a crucial role in managing and analyzing data to support service management processes. Here?s a general overview of the job description
Responsibilities:
- Develop, create, and manage comprehensive reports and dashboards within the ServiceNow platform.
- Utilize performance analytics to monitor and enhance the efficiency and effectiveness of ServiceNow processes.
- Collaborate with stakeholders to gather requirements and translate them into actionable reports and insights.
- Ensure data accuracy and integrity by performing regular data audits and validation.
- Provide training and support to end-users on how to effectively use ServiceNow reporting tools.
- Stay up-to-date with the latest ServiceNow features and best practices to continuously improve reporting capabilities.
- Troubleshoot and resolve issues related to ServiceNow reports and performance analytics.
Qualifications:
- Minimum of 6 years of experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Reporting Analyst or similar role.
- Strong proficiency in creating and managing reports within the ServiceNow platform.
- Hands-on experience with ServiceNow Performance Analytics.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on data accuracy and quality.
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist ? Reporting.
- Experience with other data visualization tools (e.g., Tableau, Power BI).
- Knowledge of IT Service Management (ITSM) processes and best practices.
The pay range that the employer in good faith reasonably expects to pay for this position is $28.89/hour - $45.15/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $29 - $45
