WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title : IT Management Analyst V
Job Title : Management Analyst V
Agency : Dept of Family & Protectve Svc
Department : Chief Inf Office-Op
Posting Number : 3370
Closing Date : 08 / 19 / 2025
Posting Audience : Internal and External
Occupational Category : Business and Financial Operations
Salary Group : TEXAS-B-27
Salary Range : $7,015.16 - $11,864.50
Shift : Day
Additional Shift : Telework :
Travel : Up to 10%
Regular / Temporary : Regular
Full Time / Part Time : Full time
FLSA Exempt / Non-Exempt : Exempt
Facility Location :
Job Location City : AUSTIN
Job Location Address : ((custOfficeAdd))
Other Locations : MOS Codes :
No direct military equivalent.
General Description
This position reports to the Deputy Chief Information Officer within the Information Technology Services Division at the Department of Family and Protective Services. This position will perform highly advanced and / or supervisory (senior-level) professional organizational and policy analysis and oversight work. Independently performs the most complex professional organizational and policy analysis work. Acts as supervisor, team lead or subject matter expert performing managerial tasks, as appropriate, assigning and monitoring the work of assigned staff and providing team leadership through coaching, guidance, evaluation, and mentorship. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions
Oversees and / or design, evaluate, recommend, and approve changes to forms and reports.
- Oversees, plans, and conducts comprehensive reviews of reports, forms, internal documents, webpages, collaboration sites and sensitive personnel documents in support of assigned program.
- Performs quality check on current forms and reports, identifies needs for changes and improvements and solicits for feedback on suggested improvements.
Oversees and evaluates recommendations developed by other management analysts.
Oversees and disseminates research and evaluation findings by other management analysts determining if recommendations may be implemented.Oversees assigned staff to ensure division processes for delivering project and program support work are clearly communicated and expectations are defined.Oversees, plans, and directs organizational studies of work problems; ensures change
initiatives meet objectives.
Provides team leadership to assigned staff to support initiatives and changes based on requirements, including implementation, preparation, documentation, coordination, and monitoring.Analyzes organizational study results and proactively drives and communicate changes to meet division objectives and deliver sustainable solutions.Helps implement change management plans.
Develops technical and program documentation, analyzes data, and presents recommendations for initiating process improvements and changes to program initiatives.Identifies internal communications and information tools and resources needed to successfully implement change management plans.Develops new or modifies existing operational program policies, procedures, goals, and
objectives.
Oversees, monitors, and analyzes current operational systems and processes and guides the revision of standards, procedures, and requirements.Ensures new and modified goals align with division and agency goals and strategy.Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and / or conducts training for implementation of organizational solutions, strategies, and plans.
Participates and provides input in business, technology, organizational and strategic planning activities.Develops trainings addressing organization issues and concerns, focusing on implementing corrective actions and solutions.Advises management on agency studies.
Evaluates division and agency operations and initiatives to design and recommend changes for improving workflows and processes.Develops expertise in relevant agency policy and provides policy advice to management.Interprets historical, current, and projected data to identify problems, causes, and areas
for which procedural or system changes are indicated.
Conducts analysis and provides consultation to division leadership on key business, program, and technology issues affecting the agency.Guides research and evaluation of innovative solutions to identified problems and recommends changes to address those issues.Facilitates meetings with stakeholders from all areas and levels of the agency to gather necessary information for guidance documents.
Schedules and facilitates program, project and business planning meetings with stakeholders and division management.Leads and collaborates with meeting attendees to gather information, promote solutions, identify and track key concepts and ideas.Conducts readiness assessments for change initiatives, analyzes results, and reports findings to management.
Provides consultation and analysis to leadership of emerging trends and industry standards in area of expertise to develop business requirements, implementation plans and reporting.Reviews readiness assessment findings and conducts advanced research to plan and implement continuous improvement and best practices.Conducts training on new methods and procedures.
Collaborates with stakeholders and team members to understand business processes and provide training on business solutions, applying change management principles.Monitors and evaluates the effectiveness of new training systems and solicits feedback, making modification improvements where needed.Conducts special projects.
Leads and conducts the planning, implementation and delivery of project tasks and activities.Participates in meeting planning and facilitation activities to ensure the success of internal and external meetings, cross-divisional projects, and division goals.Reviews industry developments and make recommendations for possible agency application.
Conducts research and analysis to ensure business practices and program activities meet or exceed industry standards, ensuring compliance of state rules, regulations, and agency policies.Ensures appropriate documentation of policies, procedures, and other work instructions; periodically reviews policies and procedures for accuracy and to achieve greater efficiencies.Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization.
Oversees the research and analysis of policy and operational materials and identifies the most appropriate set of output / outcome measures. and clearly interprets subject matter research to diverse groups.Designs and implements survey or automated tools to gather data to identify problems.Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.
Collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.Stays abreast of current organizational best practices and literature to identify the most appropriate measures.Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.
Collaborates with division management to define program priorities, project resources, and deadlines to align with division business goals.Initiates studies with committees, workgroups, and key stakeholders to identify performance measures / tools that should be utilized to measure effectiveness and pinpoint priorities, recommending improvements to better meet the overall division's needs.Researches new or improved business and management practices for application to agency programs or operations
Attends conferences, consults with counterparts at other agencies, conducts research online, and follows emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.Evaluates business operations, identifies opportunities for improvement and / or corrective action, develops and recommends solutions to improve existing business operations systems through policy development and revision, proposals, and reviews with division leadership.Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.
Performs advanced research, interprets trends, analyzes legislation, and determines division and agency impact, and proposes mitigation activities to reduce the effects on the department's programs, ensuring regulatory compliance in meeting business requirements.Leads division on the latest new and proposed legislation and develops strategies and programs to implement related to area of expertise; provides ongoing analysis and tracking legislation, driving the development of fiscal notes.Analyzes agency functions and activities being considered for conversion to contract operations.
Oversees the review and response preparation of project and program deliverables, open records requests, cost / benefit analyses and reports to federal and state entities and agency leadership.Maintains knowledge of best practice principles for contract process documentation, record keeping, data management, and document controls.Develops recommendations for improvement and corrective action to standardize or improve organizational systems.
Executes quality checks, presents issue findings, and recommends the appropriate corrective actions to improve the efficiency and effectiveness within the organizational management systems.Develops and analyzes program metrics, data and reporting to establish trends and effective problem resolution in support of division management.Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures.
Oversees and conducts research and program studies to discover opportunities to improve the efficiency and effectiveness of current business, program, or technical operations and to address and mitigate risk and areas of challenge on quality organizational systems.Focuses on leading in continuous quality improvement, ensuring compliance and identify areas needing action to improve operations.Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
Develops technical and program documentation, analyzing data, and presenting recommendations for initiating process improvements, changes to program initiatives and implementation.Ensures complex policies and data information is interpreted, written, and orally conveyed in a concise manner, ensuring compliance with standard Agency reporting formats.Performs related work as assigned.
Acts as supervisor, team lead or subject matter expert performing managerial tasks, as appropriate, assigning and monitoring the work of assigned staff and providing team leadership through coaching, guidance, evaluation, and mentorship.Performs staff selection process activities for potential team new hires and contractors, as directed.Guides assigned staff to ensure division processes for delivering project and program support work are clearly communicated and expectations are defined.Coaches and guides assigned staff to address performance standards and expectations and provides feedback to division leadership, as requested.Knowledge, Skills and Abilities
Knowledge of business process analysis and quality improvement.
Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.Knowledge of office productivity software including Microsoft Word, Excel, PowerPoint, SharePoint, and Visio.Skill in planning and facilitating meetings, developing and delivering effective presentations in both formal and informal settings.Skill in performing gap analysis to develop program processes, performing complex research, automating and streamlining repetitive tasks, developing metrics and reports.Skill in preparing technical documents and maintaining accurate versions of documents.Skill in managing multiple and competing priorities.Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.Ability to identify program risks, process gaps, and develop recommendations for executing solutions.Ability to analyze workforce data and key performance indicators to identify and implement areas for improvement.Ability to develop collaboration sites in SharePoint.Ability to develop and implement operational procedures, ensuring compliance.Ability to plan and manage project activities, to establish goals and objectives; to evaluate priorities; to analyze complex information and translate it to easily understood communications.Ability to coordinate and schedule complex meetings, special events, and schedule appointments related to program area.Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.Ability to resolve customer issues with a focus on customer satisfaction.Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up todate.Initial Selection Criteria :
Graduation from an accredited four-year college or university. Experience may be substituted on a year for year basis.
Five years of experience leading special projects and initiatives.
Three years of experience working with senior and executive level leadership.
Three years of experience with delivery of presentations and / or training.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents : .
In compliance with the Americans with Disabilities Act (ADA), HHS / DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS / DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Salary : $7,015 - $11,865
