What are the responsibilities and job description for the Customer Service Clerical Support position at Capital Blue Cross?
Position Description
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.” Customer Service Clerical Support rep performs support tasks, such as answering phones, directing calls, review and approval of MAF forms, and data entry.
Responsibilities and Qualifications
- Answering and directing inbound calls for the Capital Blue Cross main telephone number.
- Review, process and approve Member Authorization Forms (MAF)
- Data entry for approved form into MAF Database
- Make outbound call for missing information on MAF
- Handle follow-up requests for outbound calls
- Review and update written procedures for both MAF and Telephone Operator tasks
- Cross-training for telephone operator back-up, as needed
About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.Salary : $37,700 - $47,700
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