What are the responsibilities and job description for the Bank Support Manager position at Capital Community Bank?
Job Summary:
The Bank Support Manager is responsible for overseeing and supporting retail banking systems, ensuring seamless program setup, and assisting local branches with account and system-related inquiries. This role requires a strong understanding of banking operations, technical systems, and a commitment to leading, mentoring, and training a support team. The ideal candidate will be a problem solver with excellent communication skills and a customer-focused mindset.
Team Leadership & Development:
- Lead and manage a team of bank support specialists, ensuring high performance and professional growth
- Mentor and train team members on retail banking systems, procedures, and troubleshooting methods
- Foster a positive and collaborative work environment, encouraging continuous learning
Bank Systems & Program Management:
- Oversee the setup and maintenance of retail bank programs, ensuring accuracy and compliance
- Provide expert knowledge on retail banking systems, assisting with updates, testing, and troubleshooting
- Work closely with Retail and Operations teams to enhance system functionality and customer experience
- Monitor system performance, identifying and resolving issues proactively
Branch & Customer Support:
- Lead your team as the primary point of contact for retail branch staff regarding account setup, system inquiries, and troubleshooting
- Specific knowledge about required documentation for account setup for individuals, businesses, and complex accounts
- Support local branches by providing guidance on bank policies, procedures, and technical issues
- Ensure timely resolution of escalated system and account-related concerns
- Develop and maintain documentation for training retail staff, creating the 'gold standard' in customer and account maintenance
- Experience and understanding of documentation required for examiners and auditors of an FDIC regulated institution
- Collaborative mindset, willing to work with multiple departments, such as Compliance, BSA, Retail Staff, Operations, Accounting, etc.
Qualifications & Skills:
- Bachelor's degree preferred but not required
- 5 years of experience in banking operations, support services, or a similar role
- Strong knowledge of banking systems, account setup, and bank reporting programs
- Experience leading, mentoring, and training teams
- Excellent problem-solving, organizational, and communication skills
- Ability to work collaboratively with cross-functional teams
- Proficiency in Microsoft Office and banking software platforms
- Experience with core banking systems and troubleshooting technical issues
- Knowledge of regulatory compliance and banking industry standards
- Previous experience in a supervisory or managerial role
Why Join Us?
CCBank is a Utah Community Bank that is known for its local focus, personalized service and committed to community reinvestment. CCBank is one of the highest performing community banks in their peer group across the country, just surpassing $1B in assets this year. We are growing and looking for talented people to join our team.
If you are a detail-oriented banking professional with leadership skills and a passion for support services, we invite you to apply for this exciting opportunity!
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
