What are the responsibilities and job description for the Admissions Operations Assistant position at Capitol Technology University?
Admissions Operations Assistant
On Premise Position
Summary
Reporting to the Director of Admissions Operations & Systems, the Admissions Operations Assistant is responsible for executing a comprehensive and coordinated communications plan for all inquiries and applicants to the university. The primary goal for this position is to support the Admissions department and provide effective data entry/management and timely quality customer service for individuals interested in pursuing an education at the university.
The ideal candidate will be organized and detail oriented, able to work under pressure while exhibiting flexibility and commitment to the success of the team.
ESSENTIAL DUTIES
This position works to ensure data integrity that supports successful completion of the University’s enrollment goals.
• Answering Admissions calls and directing to the appropriate team member, checking voicemail
• Processing mail daily
• Entering leads, inquiries and applications into JRM, processing Internet Submissions between JRM and J1, and running Daily Procedures in J1
• Processing transcript received and entering transcript information into JRM and J1
• Creating and sending Acceptance and Scholarship Letters as well as mailing Enrollment Packets to accepted students
• Monitoring, responding to various alias emails (admissions@, gradadmit@, international@ and Doctorate@) for webforms, RSVP’s, information requests, transcripts, applications and general information requests
• Creating student files and maintaining (physical and electronic) with documents as they are submitted
• Student File Management
• Perform a wide variety of technical duties using Jenzabar and Salesforce
• Maintain records in accordance with FERPA guidelines
• Maintain a high level of quality control by generating reports to ensure data integrity
• Maintain communication with the recruitment staff to ensure admissions process and documentation is smooth and complete
• Assisting the Admission Representatives in events, event planning and mailing campaigns
• Maintain department supplies and equipment
• Maintain Open House communications and executing mailing requests/campaigns and email/texting campaigns
• Contributing to team meeting and collaborating with team member
• Attend admission events as needed (some evenings and weekends)
• All other duties assigned by Director of Admissions Operations and Systems
QUALIFICATIONS
• Familiarity with Microsoft Word, Excel, Access and Outlook
• Familiarity with college ERP systems needed, familiarity with Jenzabar a plus.
• High school diploma required.
