DPS - CRD - Program Supervisor VI, CRD

Job Description

This posting is open to internal DPS employees only."

Manager will determine eligibility to work remotely / statewide; On call as needed."

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https : / / capps.taleo.net / careersection / ex / jobsearch.ftl?lang=en

GENERAL DESCRIPTION : Perform advanced (senior-level) administrative and supervisory program work, administering the daily operations and activities of assigned work group. Work involves establishing program goals and objectives; analyzing programs and applications to coordinate with vendors, contract, project, and / or IT staff to resolve issues and apply system enhancements; supervising subordinate. Work is performed under limited supervision, with considerable latitude for the use of initiative and independent judgment. .

The following Military Occupational Specialty codes are generally applicable to this position. https : / / hr.sao.texas.gov / Compensation / MilitaryCrosswalk / MOSC_ProgramManagement.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES :

1. Provide oversight, direction and guidance to staff on program requirements, objectives and goals; keep management apprised of program

measurements.

2. Supervise subordinate supervisors and staff; coordinate with supervisors and staff to revise processes, procedures and identify methods to improve

productivity, effectiveness and efficiency.

3. Plan, implement, coordinate and monitor policies and procedures for effectiveness and compliance of programs.

4. Provide policy interpretations. Provide analysis of program policies, procedures, proposed and passed legislation to determine their impact and

identify system changes, if needed; work with division staff to develop an action plan for implementation or enhancements to program systems and

assist with monitoring contract budgets.

5. Review bureau programs and processes by conducting or reviewing audit findings for accuracy and compliance with federal, state and Department

standards and polices; uniformity in method; and adherence to policies and statutes.

6. Work with members of the FBI and federal, state, and local agencies; gather facts to evaluate or analyze findings to prepare responses, reports,

and / or training on programs.

7. Work with operational staff and vendors to compose and revise work and system operational / procedural manuals and related documents.

8. Participate in conferences, training seminars, meetings with vendors, and other interactive processes to exchange information about program

issues and implement solutions. Maintain required training for access to criminal history record information.

9. Participate in the procurement and project implementation process to include CORF, SOW, vendor performance, etc. May be called upon as an

SME or project manager. Serve as a liaison between vendor personnel, state and local agencies, and the department.

10. Participate on interview boards and make recommendations for hire, conduct employee evaluations, resolve personnel problems, counsel

employees, and advise manager on work-related concerns.

11. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies. May need to respond to after- hours calls for assistance, and may support and travel to represent the Department at meetings or conferences in and out of state.

12. Perform other duties as assigned.

Qualifications :

GENERAL QUALIFICATIONS and REQUIREMENTS :

Education - High School Diploma or equivalent required. Graduation from an accredited four-year college or university with major / coursework emphasis in Criminal Justice, Law, Business Administration or related field preferred.

Experience - Minimum of four (4) years' progressively responsible experience performing complex administrative work involving customer service, performing technical training, research, and program assessments related to Information Systems. Minimum of two (2) years supervisor / lead experience required. One (1) year experience with CJIS systems preferred.

Substitution Note : Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and / or Certification - TLETS / NLETS and TCIC / NCIC Basic Procedures Certification / Recertification required every two years. Must possess a valid driver license.

Regulatory knowledge - Must possess a working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures. Must stay abreast of new and changing legislation that impacts the unit or section, and attend trainings / meetings to maintain current knowledge regarding procedures, policies, and legislative issues. Must have working knowledge of the Interstate Identification Index (III) / National Fingerprint File Operational and Technical Manual; CCH and related database rules, regulations, policies and procedures, including maintaining security and confidentiality of database content.

Supervisory / Managerial skills - Knowledge of management and supervisory methods and principles, and of developing performance and productivity standards. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to interview, supervise, schedule, and evaluate work of others; and to provide effective coaching and leadership. Demonstrated skill in using logic and reasoning to identify strengths and weaknesses of solutions, conclusions, and / or approaches to problems. Must exhibit integrity; provide clear direction to subordinates, and promote teamwork.

Analytical skills - Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions.

Interpersonal skills - Must exercise excellent interpersonal skills - position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working / professional relationships with internal and external customers.

Presentation / Communication skills - Must be able to effectively communicate and present information and / or training to a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations.

Organizational skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.

Technology (e.g. Computer systems / hardware / software) - Demonstrated proficiency with CJIS systems (NLETS / TLETS and TCIC / NCIC); Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); and able to learn new software / systems as applicable to the position. General knowledge of operation and maintenance of micrographics equipment.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws / statutes / policies related to access, maintenance and dissemination of information.

Travel and / or Schedule - Availability for after-hours, weekend, and holiday work is required. May travel for seminars / conferences.

PHYSICAL and / or ENVIRONMENTAL DEMANDS :

The physical and environmental demands described here are representative of those encountered and / or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment : Office; Vehicle (occasional)
• Ambulatory skills, (stand, walk, sit, stoop, kneel, crouch)
• Hand-eye coordination and arm / hand / finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of 25 pounds anticipated for this position;
• Driving requirements : Occasional (10%).

State of Texas Benefits and Retirement Information : https : / / www.ers.texas.gov /

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances .