BDC

Job Description

Job Description

Job Title : Business Development Center Representative

Reports To : BDC Manager

Job Description (Key Responsibilities) :

• Answer incoming calls and schedule service / sales appointments off those calls.
• Log ALL customer attempts and comments into Vin Solutions and schedule follow up calls.
• Confirm scheduled appointments.
• Answer and assist in answering online chat request daily.
• Respond to customer service inquiries by inbound calls, outbound call, emails, text and chat.
• Re-schedule “no show” customer appointments.
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications.
• Understand the terminology of the automobile business and keep abreast of technology changes.
• Understand the manufacturers requirements and policies for assigned brands.
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors and Managers.
• Follow-up with sales department to find out about appointment and the outcome.
• Purify and update customer’s changes in database.
• Contact customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via email and phone to schedule sales appointments.
• Notify necessary departments of appointments set.
• Follow internet leads from lead receipt to vehicle delivery.
• Forward any customer concerns to the correct department manager and follow up.
• Performs other tasks as assigned.
• Attend all required meetings and training sessions.
• Maintain a professional appearance.
• Work co-operatively and positively with co-workers and supervisors
• Adhere to the dealership’s sexual harassment / non-discrimination policies and the other policies in the dealership handbook.
• Report any violation of the sexual harassment / non-discrimination policies to management.
• Other duties as assigned.

Vehicles Driven or Moved as Part of the Job :

Types of Equipment / Machinery Used on the Job :

Types of Tools Used on the Job :

Physical Demands :

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Exposure (outside and Inside) :

Weather Conditions

Dust

Fumes

Mist

Gases

Odors

Hazards : Noise and vibration, Electrical air tools, machinery and various repair and diagnostic equipment and automobile engines.