What are the responsibilities and job description for the COMMUNITY MANAGER (Bilingual) position at Cardenas Marketing Netw?
Position Summary:
About Us:
Cardenas Marketing Network (CMN) is at the heart of the multicultural Hispanic market. For over 30 years, we’ve been helping brands reach the fastest-growing consumer segment in the U.S. through passion points of music, sports, and culture. Our unique and unmatched experience allows us to engage on a deeper level acrossevery touch point. Our expertise includes shopper marketing, insight & strategy, experiential, branded content,digital, media buying and sponsorship activation. We believe... Experience Is Everything.
What We Are Looking For:
With this position being centered in the “Foodie Mecca” of Chicago – West Loop, the Community Manager will be a tech-savvy professional, who is experienced in social media, PR and promotional events. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
What You Will Be Doing:
Setting and implementing social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Work with the Team to create, maintain, execute a content calendar
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends
What You Will Bring to the Table:
Bachelors in Marketing or relevant field
Proven work experience as a Community Manager
Must be bilingual in English & Spanish
Experience launching community initiatives (e.g. building an online forum, launching an
ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Able to learn quickly and efficiently
Customer-focused work ethic
A self-starter who can work independently and in a team atmosphere
Willingness to work in a very high-paced, high-pressure environment
Cardenas Marketing Network (CMN) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.