ABOUT THE JOB
The major responsibilities of this position include, but are not limited to :
Staff Supervision, Training and Evaluation
- Lead, guide, and supervise Next program staff (via root cause analysis and day-to-day feedback) in the areas of service delivery, programmatic and fiscal goal accomplishments and contract compliance.
- Oversee service delivery activities including program model implementation, individual and team budget management, programmatic process and procedures, and individual and team goal achievement.
- Manage staff recruiting, screening and interviewing in assigned area in conjunction with HR.
- Conduct monthly check-ins and performance appraisals, seeking feedback and input from partners, host sites and customers to ensure high quality customer service.
Policy Review and Accountability
Ensure unit, global, fund source and state policies are current and reviewed annually with staff.Evaluate processes and procedures and consult with other assigned staff to develop and implement appropriate modifications, with Director level approval.Strategic Partnerships
Lead co-location responsibilities within Next, such as serving on Leadership Team and subcommittees, attend staff meetings and training opportunities, and adhere to WSW policies and procedures.Coordinate with partner leadership to foster collaboration on Center-based staffing responsibilities. May assist in writing a proposal in response to a Request for Proposal from a fund source.Collaborate with Next Careers Consortium (NCC) agency leadership and fiscal team on budget development. Monitor approved budgets and expenditures.Lead team through preparation of monitoring, hosting monitors, and responding to monitoring reports. Ensure satisfactory results from monitoring visits for contract compliance.Program Model / Budget / Implementation, Performance and Reporting
Lead team in attaining contracted and internal program goals on a daily, monthly, quarterly and annual basis.Oversee implementation for program staff, including direct individual practitioner and team caseload activities, according to a contract’s scope of work.Approve applicant registration packets for program participation and coordinate outreach activities.Create an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers and ensure EEO requirements are met.Manage office needs such as office scheduling, communication, safety and maintenance.Learn more about the Next Success program by clicking style="text-align : start; -webkit-text-stroke-width : 0px;">
CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job. Technical Competencies and Skills
Ability to manage staff from various agencies, and the ability to make decisions on behalf of the team with guidance from Directors and Partners.Be an inspirational, goal-driven and highly professional leader who strives to lead transformation, flex with changes and partnership within an organization.Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.Hold highly defined conflict management skills with proven examples of navigating resolution, negotiating and coaching techniques which foster understanding and compromise.Knowledge of targeted recruitment strategies and social media / email campaigns related to recruiting.Ability to lead and work remotely, managing hybrid teamsEngage customers from various virtual, and social media platforms.Understanding of the change management process, and the ability to guide staff through change effectively.Ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.Organizational Core Values
Integrity : Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.Courage : Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.Generosity : Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.Visionary : Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.Leadership : Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.Excellence : Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.EXPERIENCE / POSITION REQUIREMENTS
Required
High School Diploma or equivalentExperience in Workforce Development, Business Administration, Human Resources, Public Administration, Social Services, or related field.Supervisory experience in sales, recruitment, human resources, employment training, education or other related business fields.Requires use of : Microsoft Word, Excel, PowerPoint, Outlook, LinkedIn, Facebook, Constant Contact and other business-related networking applications, as appropriate.Requires flexibility in working some evening and / or weekend hours.Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.Preferred
A degree in Public Administration, Organizational Development, Organizational Leadership, Human Resources, Management, Business Administration.Over 2 years of experience in workforce developmentOver 2 years of supervisory experience in employment training, education or other related business.A proven ability to develop a network of employment training and job placement resources with the private sector.Project Management and Program Implementation experience.BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families :
Leading health care package, including medical with both and options, dental, and visionBasic Life and AD&D Insurance, Short Term Disability, and Long Term Disability InsuranceVoluntary / supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage403(b) Retirement Plan with a leading employer discretionary contributionPaid Vacation (accrue 12 hours / month), Sick (accrue 8 hours / month), Bereavement (1 week), Jury Duty and Military Leave13 Paid Holidays, including Floating Holiday and Birthday HolidayCell Phone Reimbursement Allowance, Home Internet Reimbursement Allowance and Personal Development Reimbursement AllowancesTuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
