Telecommunications Technician

WHAT WE’RE LOOKING FOR

This position is responsible for supporting the organization’s IT needs via telephone, email, and in-person support related to troubleshooting and resolving technology issues. Issues may range from hardware to software, telephony, connectivity, and other IT-related matters across the organization.

WHAT YOU GET TO DO

• Provide Level 1-3 escalated technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve all hardware, software, and network issues escalated.
• Handle field/construction devices (Tickets, provisioning, patching, quarantine and remediation.)
• Conduct beginner through advanced training sessions for all users, increasing usability, comfortability and decrease downtime/underutilized tools.
• Create and maintain user guides and documentation to assist users in resolving common problems.
• Maintain and resolve any issues on core systems.
• Perform regular system backups and data recovery efforts.
• Perform scheduled maintenance, patches and updates to ensure optimal system performance. Generate cloud/virtual infrastructure as designed by the IT staff.
• Ensure key endpoint connectivity to cloud environment.
• Maintain regular maintenance intervals for optimal performance.
• Provide emergency maintenance and servicing as needed.
• Ensure performance if IT systems and initiatives.
• Responsible for system hardening.
• Handle routine stress tests.
• Manage all back up/disaster recovery practices.
• Ensure backup frequency is maintained.
• Maintain all active directories, this includes UPN and Sec groups and policies.
• Handle all data migration and cutovers (as needed).
• Provide detailed and up-to-date documentation on all systems in knowledge base.
• Maintain up-to-date system map.
• Troubleshoot and resolve all cloud computing related tickets.
• Ensure proper disposal of VHD and other data as needed.
• Maintain proper communication between user base and leadership on feature updates/high impact changes to the environment.
• Provide exceptional customer service, ensuring the comfortability, confidence, and awareness of our users.
• Maintain a positive and professional demeanor while interacting with users and colleagues.
• Assist internal customers with the submission and retrieval of relevant data as needed.

WHAT WILL HELP YOU STAND OUT

• Associate or bachelor’s degree in information technology, Computer Science, a related field or equivalent experience is required.
• At least 3 years’ prior experience in a helpdesk or technical support role is highly preferred.
• AZ-900 Fundamentals required, higher appreciated
• AZ-220 IOT developer appreciated
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Prior experience developing, configuring, deploying, troubleshooting cloud computers/servers is a plus
• Experience with AWS or VMware is preferred.
• Professional with Windows, Mac (iOS and iPadOS included), Chrome OS, and Linux operating systems.
• Prior experience in a call center or similar customer service role is preferred.

WHAT WE ARE OFFERING

• Full-time opportunity in a fast-growth company!
• Opportunity to work autonomously. None of that micromanaging garbage. We hate that!
• Competitive pay
• Comprehensive benefits package (medical, dental, vision)
• Retirement plan with company match
• Company paid time off.
• Weekly paychecks!

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $50,000 - $58,000