What are the responsibilities and job description for the Remote Live Chat Agent/ Support Agent/ Online Chat Rep. position at Careerbuilder-US?
A Remote Live Chat Agent / Support Agent / Online Chat Representative is responsible for providing real-time customer support through online chat platforms. This role involves assisting customers with inquiries, troubleshooting issues, and resolving concerns in a timely and professional manner. They must possess strong communication skills and be able to manage multiple chats simultaneously while maintaining a friendly and empathetic tone. The agent serves as a primary point of contact for customers, helping them with product or service-related questions, account issues, and technical difficulties.
In addition to providing assistance, the agent is responsible for accurately documenting chat interactions, escalating issues when necessary, and following up with customers to ensure resolution. They must navigate internal systems to retrieve relevant information and offer solutions tailored to each customer’s needs. The agent may also assist with processing orders, handling billing inquiries, or providing product recommendations based on customer requests. A key part of the role is delivering efficient and high-quality service while maintaining a positive brand image.
As a remote position, the agent is expected to work independently, manage time effectively, and maintain a high level of professionalism while interacting with customers virtually. They must be tech-savvy, quickly adapting to different chat platforms and tools used by the company. Additionally, they need to stay updated on products, services, and policies to provide accurate information. Problem-solving skills and the ability to work under pressure are crucial for success in this role, ensuring that customers receive the best possible service experience.
