What are the responsibilities and job description for the WFH Online Chat Repreesentative / Live Chat Agent (Military) position at Careerbuilder-US?
A Work-from-Home (WFH) Online Chat Representative / Live Chat Agent (Military) is responsible for providing customer support to military personnel or their families via live chat platforms. This role requires quick thinking, clear communication, and the ability to address inquiries, resolve issues, and provide information efficiently. The agent is often the first point of contact for military members seeking assistance with a variety of topics, including benefits, procedures, services, and troubleshooting. The representative must be well-versed in military-specific protocols and terminology to offer accurate and relevant guidance.
This position typically involves managing multiple chat interactions simultaneously, requiring excellent multitasking abilities. Agents must exhibit a strong attention to detail while maintaining professionalism and empathy for service members. It’s also important that agents respond promptly, delivering solutions or directing inquiries to the appropriate departments when necessary. The role often requires the agent to be well-acquainted with military structures, regulations, and available resources to provide accurate responses in a timely manner.
As a remote role, the WFH Online Chat Representative must be disciplined and self-motivated, capable of working independently without direct supervision. Agents should be proficient with various communication tools and software, with an ability to navigate military systems and online portals effectively. Additionally, since this position involves interaction with active-duty members and veterans, confidentiality and security protocols must be strictly followed to ensure privacy and the integrity of sensitive information.
Ideal candidates for this role will have strong communication skills, problem-solving capabilities, and a background in customer service or military experience. While prior experience in a similar live chat or customer service position is preferred, candidates with a military background will have an advantage, as they can better relate to the unique challenges faced by military personnel. In this position, agents play a crucial role in supporting those who serve, ensuring they receive the necessary assistance to navigate military systems and achieve their goals.
