What are the responsibilities and job description for the Social Media Community Manager position at Careerbuilder-US?
The Social Media Community Manager role focuses on community engagement and crisis management support as part of the Client’s Communications Team. You will play a crucial role in monitoring client mentions, managing brand reputation, addressing crises efficiently, and fostering meaningful community engagement. Your efforts will influence how the Client’s brand is perceived by external audiences, ensuring we maintain a strong and positive presence across all social platforms.
Responsibilities :
- Monitor and analyze all client mentions across social media platforms, including X, LinkedIn, Facebook, Instagram, TikTok, YouTube, Threads, Bluesky, Mastodon, Reddit, HackerNews, and other forums.
- Work with the social media team to synthesize client mentions and insights into social listening reports shared with cross-functional teams and senior leadership.
- Support the social media team in addressing potential crises or responding to customer inquiries and feedback. Craft timely and thoughtful responses and escalate issues when necessary.
- Track social media trends, news, competitive insights, and shifts in the social media landscape to identify risks and opportunities.
- Analyze social media metrics and sentiment. Compile reports that will help inform strategy and demonstrate the impact of campaigns.
- Identify ways in which clients can better engage with or nurture our social followers.
- Collaborate with External Comms, Customer Support, and Marketing teams to deliver clear insights and unified response strategies.
- Monitor mentions and sentiment on client executive social media channels. Identify areas of opportunity for engagement.
