What are the responsibilities and job description for the Director, Systems Management position at CareGard Warranty Services, Inc.?
Join our team and be part of something truly transformational!
We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands asa titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Excellence is in our DNA.
At CareGard, we arealways looking for the best talent on the planet. Our people have an ownership mentality in everything we do. Weexudeinitiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seatedrelationships built ontrust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicatedto becoming the finest versions of themselves, and whoapproach challenges with a visionary problem-solving mindset to grow with us.
Once in a Lifetime Opportunity.
We are growing every day and are searching for the ideal Director of Systems Management to join our incredible team. In many ways, we are looking for a needle in a haystack—a difference-maker. We seek someone who is passionate, reliable and possesses exceptional strategic skills. This individual should enjoy providing strategic , operational support for their organization.
The Director of Systems Management will plan, direct, coordinate, and support operations activities in the organization, ensuring the development, support, and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization. The scope of responsibilities shall be over Systems Management, including but not limited to C-CAR, PCMI, TRONIX, StoneEagle, and business reporting.
Lastly, we are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not finding another job.
What’snext?
Are you the needle in the haystack we are looking for?If so, reach out immediately so we can call off our extensive search.
Duties/Responsibilities:
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We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands asa titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Excellence is in our DNA.
At CareGard, we arealways looking for the best talent on the planet. Our people have an ownership mentality in everything we do. Weexudeinitiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seatedrelationships built ontrust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicatedto becoming the finest versions of themselves, and whoapproach challenges with a visionary problem-solving mindset to grow with us.
Once in a Lifetime Opportunity.
We are growing every day and are searching for the ideal Director of Systems Management to join our incredible team. In many ways, we are looking for a needle in a haystack—a difference-maker. We seek someone who is passionate, reliable and possesses exceptional strategic skills. This individual should enjoy providing strategic , operational support for their organization.
The Director of Systems Management will plan, direct, coordinate, and support operations activities in the organization, ensuring the development, support, and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization. The scope of responsibilities shall be over Systems Management, including but not limited to C-CAR, PCMI, TRONIX, StoneEagle, and business reporting.
Lastly, we are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not finding another job.
What’snext?
Are you the needle in the haystack we are looking for?If so, reach out immediately so we can call off our extensive search.
Duties/Responsibilities:
- Recruits, interviews, hires, and trains individual contributor staff in the department
- Oversees the daily workflow of the department
- Provide constructive and timely performance evaluations
- Handles discipline and termination of employees in accordance with company policy
- Identifies training needs and ensures proper training is developed and provided
- Establishes, implements, communicates, and supports the strategic direction of the organization’s systems management division
- Collaborates with leadership to develop and meet company goals while supplying expertise and guidance on systems management projects and operations
- Collaborates with other divisions and departments to accomplish the organization’s goals and objectives
- Identifies, recommends, and implements processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
- Ensures that departmental decisions and project plans, such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities, are in line with the organization's business plan and vision
- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Reviews and approves cost-control reports, estimates, and project staffing requirements
- Presents periodic performance reports and metrics to leadership
- Maintains knowledge of emerging technologies and trends in operations management
- Performs other related duties as assigned
- 7 years of experience working with Third Party Administrators
- Experience with PCRS preferred
- Experience with leading teams and projects
- Proven problem-solving skills diagnosing complex issues
- Proven ability to be thoughtful and communicate effectively with executives, stakeholders, across a cross-functional organization, and with team members
- Able to identify inefficiencies and take actions to implement changes to improve operational performance
- Proficient in managing, supporting, and optimizing complex systems and technologies
- Familiarity with security best practices
- Professional Development
- Health/Dental/Vision insurance
- Company provided Life Insurance & Short-Term Disability
- Nine Paid Holidays
- Weekends off
- Paid Time off
- Employee Engagement & Birthday Celebrations
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