Pharmacy Tech/Program Support Coordinator

• Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
• Serves as primary contact for receiving phone calls from patients and physicians.
• Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
• Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
• Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
• Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
• Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
• Must be able to be depended upon to plan and organize work effectively and ensure its completion.
• Must meet all productivity requirements in expected time frame or deadline. 
• Must be able to demonstrate initiative and strive to continually improve processes and relationships.

• Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred.
• Licensed with the state Board of Pharmacy and PTCB Certification
• Minimum of two years’ pharmacy experience required; retail pharmacy experience preferred.
• Superior level of customer service as well as understanding the department operations.
• Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply.
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system.

Salary : $20