What are the responsibilities and job description for the Care Coordinator - Specialty position at CarepathRx?
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Care Coordinator is responsible for the managing the case coordination for patients assigned to them. This includes ensuring an excellent level of care is being provided to their patient base regarding their infusion pharmacy services.
Responsibilities
- Maintain complete, organized, and accurate files for all patients relating to coordination of services: case management, nursing services, pharmacy preparation and delivery, and any data significant to the overall patient case coordination.
- Pull and review Medical Policies
- Onboarding calls to patients
- Responsible for the initial input of data on all patients and prior documentation relating to case coordination. Informational data should be from the point of patient notification through verification of benefits, initiation of care, first day of therapy follow-up, completion of services, discharge, and cessation of communications.
- Timely completion of all daily, weekly, monthly, quarterly, and annual reporting requested or required by the Intake Manager or General Manager.
- Strict adherence to all policies & procedures ensuring that case coordination of patient therapy and staff involved in their respective processes are complying with state guidelines and maintaining current working knowledge of all areas.
- Professional and courteous interface with internal and external personnel participating in patient case coordination. This would include, but not be limited to hospital discharge planners, home health agency staff, physicians, physician office personnel, case managers, health benefit providers, hospital employees, center team members and all other referral sources.
- Participation in general and departmental specific orientation of new center staff to include overall referral process, computer and paperwork documentation, cross-training, and work duties.
- Verification and training, when applicable and directed by departmental manager, of home health, case management, hospital, extended care, physician office, clinic, and other health professionals to assure current working knowledge for performance and understanding of home infusion care. This includes, but is not limited to, assisting with educational assessments, presentations, sales calls, and professional organization meetings.
- Active involvement in the QA&I activities: monitoring assigned outcome indicators and working toward achievement of established goals and expectations for the Beyond Expectations program.
- Always maintain the confidentiality of patients and their personal information.
- Participate in any continuing education and in services as requested by management
- Other duties as assigned.
Skills & Abilities
- Proficient computer skills in Windows, Excel, and other related software
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Ability to work collaboratively among multiple departments
- Excellent interpersonal skills with the ability to collaborate with varying contacts and organizational levels to maintain all efforts of patient advocacy
- Excellent customer service
- Ability to demonstrate organizational skills in a fast-paced, ever-changing environment
- Home Infusion pharmacy knowledge preferred
Requirements
- LPN or Medical Assistant preferred
- One year of healthcare, contact center or medical experience in the home health or home infusion field
- Two years of home infusion field with strong clinical knowledge will be considered
- Proficiency in the Microsoft Suite
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
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