What are the responsibilities and job description for the Client Care Coordinator position at CareVet?
Bayside Veterinary Care, a full-service small animal practice located in Barrington, Rhode Island, is seeking an experienced veterinary receptionist.
We are a progressive, patient-centered practice with an emphasis on comprehensive, compassionate care and client education. Our facility is equipped with the latest technology including: IDEXX Cornerstone software, IDEXX digital x-ray, IDEXX in-house lab equipment, digital color ultrasound, tonometry, all parameters of anesthesia monitoring (including ET CO2), a full in-house and online pharmacy, and dental x-ray.
Our staff is comprised of mature, thoughtful and drama-free professionals who work together as a team. In keeping with our dedication to providing Fear-free care to our patients, we strive to maintain an upbeat, congenial attitude while delivering top quality medical care.
The right candidate should be respectful, eloquent, independent-thinking, and a team player. General abilities must include a firm grasp of veterinary terminology; strong computer skills, client communication, and consistently gentle caregiving. This position includes Saturdays and evening hours.
Job Responsibilities:
- Client communication
- Client education
- Maintain compassionate, patient-focused attitude
- Professional, mature and ethical representation of Bayside
- Clear and effective communication in person, in writing and over the phone
- Maintenance of accurate client contact information
- Accurate message taking and timely reporting
- Awareness of practice protocols for appropriate schedule of patient care
- Appointment confirmation
- Accurate invoicing and payment collection
- Understanding of software and technology used in job performance
- Additional administrative duties as requested
- Remain detail-oriented while performing multiple unrelated tasks
- End of day procedures
- Patient Care
- Maintaining welcoming and clean examination rooms
- Communication of patient needs and comfort level to doctor
- Communication of client concerns to doctor
- Communication of medical instructions to client
- Accurate labeling and recording of dispensed medications
- Ensuring cleanliness of patients
- Providing appropriate and safe elimination opportunities for all patients
- Accurate medical record keeping and maintenance
- Ensure all samples, lab results or records are given to doctor as needed
- Maintain and stock retail area
- Safety
- Client/pet traffic control
- Cleanliness
- Quarterly Continuing Education
Skills / Qualifications:
- High School Diploma or relevant education and work experience
- Customer Service
- Organizational Skills
- Tech Savvy
- Team oriented
- Communication skills
All Full Time Team Members are eligible for benefits, including:
- Competitive base pay plus revenue share bonus program!
- Best-in-class medical, vision, and dental insurance
- Short-term and long-term disability
- Life insurance
- 401k with match
- Paid time off
- Free continuing education
- Mental health support
- And more!
For more information about our practice please visit our website at baysidevetcare.com.
