What are the responsibilities and job description for the auto body customer service rep position at Carls Body Shop?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Handle outbound calling to follow up on customer issues or feedback.
- Assist with data entry tasks to maintain accurate customer records.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Process cash handling transactions accurately and securely.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Maintain a positive attitude while managing challenging situations with professionalism.
Qualifications
- Previous experience in customer service or client services is preferred.
- Bilingual or multilingual abilities are a plus, particularly in English and other languages.
- Strong communication skills with the ability to effectively convey information to customers.
- Proficiency in data entry and familiarity with CRM systems is advantageous.
- Ability to analyze problems and develop effective solutions quickly.
- A friendly demeanor with a commitment to providing excellent service at all times.
- Must be able to work flexible hours as needed to accommodate business demands.
Join us in creating outstanding experiences for our customers!
Job Type: Full-time
Pay: $15.75 - $16.84 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- Morning shift
Ability to Commute:
- Dayton, OH 45410 (Preferred)
Ability to Relocate:
- Dayton, OH 45410: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17