Paddock Manager

Job Title: Paddock Manager
Location: Carolina Motorsports Park
Position Type: Full-time/Part-time

About Carolina Motorsports Park: Carolina Motorsports Park is a renowned motorsports facility offering exceptional amenities for racers and automotive enthusiasts. With a focus on customer experience, our goal is to provide an exceptional environment for motorsports events, ensuring everything runs smoothly from start to finish.

Job Overview: We are seeking a dynamic, self-motivated, and friendly Paddock Manager to join our team at Carolina Motorsports Park. This individual will play a key role in the operations of the facility, providing exceptional service to racers, crew members, event staff and all other guests. The ideal candidate thrives in a fast-paced environment, enjoys engaging with people, and is passionate about motorsports. The Paddock Manager will be a proactive problem-solver who takes pride in maintaining a smooth, organized, and welcoming facility.

Key Responsibilities:

• Provide concierge-style service to racers, guests, and event staff ensuring all needs are met with professionalism.
• Greet racers and teams upon arrival, assisting with parking and setup in a friendly, efficient, and professional manner.
• Monitor RV sites and garages ensuring all occupants have paid the required fees. Politely enforce payment collection for any unpaid sites, coordinating with the front gate as needed.
• Address unauthorized parking and ensure compliance with facility policies in a professional and customer-friendly manner.
• Proactively identify and resolve any issues within the paddock, minimizing disruption to event operations and maximizing guest satisfaction.
• Maintain a clean, organized, and safe paddock area, ensuring compliance with all event guidelines and safety standards.
• Build and maintain positive relationships with drivers, teams, sponsors, and event staff, fostering a collaborative and welcoming atmosphere.
• Assist with scheduling and coordinating arrival and drop-off times for equipment, haulers, racers, and teams.
• Demonstrate knowledge of various vehicle makes, models, and haulers, allowing for meaningful engagement with participants and the ability to identify unique needs.
• Serve as a resource for participants, offering helpful information about the track, event schedule, and other facility amenities.
• Monitor and ensure that all equipment and infrastructure are functioning properly throughout the event, addressing any issues promptly.
• Respond to paddock-related issues quickly and efficiently, maintaining high levels of customer satisfaction and smooth event flow.

Qualifications:

• Strong interpersonal and communication skills with the ability to enforce rules professionally and respectfully while maintaining a positive atmosphere.
• Strong conflict resolution skills, capable of handling difficult conversations calmly, with a customer-friendly approach.
• Point-of-sale and basic cash handling experience; must be comfortable processing payments and managing transactions efficiently.
• Excellent problem-solving abilities with the capacity to remain calm and composed in fast-paced, high-pressure environments.
• Passion for motorsports environment with the ability to engage easily with racers, teams and participants sharing enthusiasm for the sport.
• Prior customer service experience, preferably in an event setting.
• Ability to recognize and identify various makes and models of vehicles, haulers, and racing equipment.
• Strong communication and interpersonal skills, with the ability to interact with a diverse group of people in a professional and helpful manner.
• Excellent problem-solving skills and the ability to stay calm and composed in fast-paced environments.
• Self-starter with a strong work ethic, able to work independently and take initiative with minimal supervision.
• Detail-oriented with excellent organizational and time-management skills, ensuring all tasks are completed efficiently and effectively.
• Comfortable working outdoors in varying weather conditions, with a flexible, adaptable mindset.
• Availability to work flexible hours, including weekends and holidays, to support event schedules.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Kershaw, SC 29067 (Required)

Ability to Relocate:

• Kershaw, SC 29067: Relocate before starting work (Required)

Work Location: In person

Salary : $15