What are the responsibilities and job description for the Switchboard Operator - Medical Office position at Carolina Neurosurgery & Spine Associates?
We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-Time Switchboard Operator located in our Greensboro office. Come play a part in changing the lives of patients every date and work for an organization that has consistently been named one of the area's Top Workplaces.
The ideal candidate must speak clearly, present a professional image over the phone, actively listen, and be pleasant and cheerful when answering every call. Demonstrates compassion when diffusing aggressive or frustrated callers. You must have the ability to multitask and have good computer skills.
- Answers busy, multiline phone system
- Assists callers with practice and visit-related questions to avoid redirecting calls.
- Routes calls to the appropriate individual as needed for further assistance
- Assesses when calls should be escalated.
- Uses paging equipment to locate individuals when required and/or communicate urgent medical needs
- Assists other departments with computer work or other duties as time allows.
- Complies with all our processes and HIPAA regulations.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours: Monday – Friday: 8:30am – 5:00pm
Company Culture Expectations:
- Reflects CNSA Core Values in all job responsibilities and interactions
- Compassion: Treats others with compassion and empathy
- Teamwork: Collaborates with all team members
- Communication: Communicates effectively and with positivity
- Integrity: Acts with integrity and accountability
- Innovation: Remains open-minded to new ideas and continual improvement
- Community: Treats every patient and team member as a part of the CNSA community
- Participates in department or system wide improvement plans
- Performs high quality work that is neat, accurate, complete, and on time
- Offers assistance to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Adapts to changing assignments and responsibilities
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Providing Compassionate, Quality Care - Together
