Intake Coordinator

About Carolina Outreach

Carolina Outreach is one of North Carolina’s premier providers of community-based behavioral health services. As part of the ncgCARE network, we are dedicated to improving the lives of children, adolescents, and adults through evidence-based practices. Our wide range of services includes school-based and outpatient therapy, psychiatric evaluations, community support, and substance abuse treatment.

Position Overview

We are seeking a full-time Intake Coordinator to provide community-based and in-home individual and family therapy, as well as community support services. The Intake Coordinator will work closely with clients, families, and their natural supports to assess strengths and needs, coordinate service implementation, and ensure quality and compliance in client documentation. This position plays a key role in facilitating access to care and supporting the ongoing needs of individuals and families.

Location: Durham

Compensation: starting at 54,373

Key Responsibilities

Therapeutic Services

• Deliver in-home and community-based therapy for children, adolescents, adults, and families.
• Assess strengths and needs of clients, families, and natural supports to develop appropriate treatment plans.
• Recommend and implement evidence-based treatment modalities, providing services directly or through referrals.

Intake and Service Coordination

• Conduct initial intake assessments with families and/or community agencies requesting services.
• Assist with client enrollment and authorization for services through LME/MCOs.
• Facilitate appropriate service matches based on individual client needs.

Documentation and Compliance

• Develop and maintain Person-Centered Plans (PCPs), NC-TOPPS assessments, and Diagnostic Assessments.
• Ensure compliance with quality assurance standards for all client documentation.
• Communicate with LME/MCOs regarding service authorizations and track reauthorization requirements.

Collaboration and Advocacy

• Work collaboratively with staff and management to address client staffing needs.
• Provide training to employees on authorization processes and documentation requirements.
• Act as a community advocate, connecting clients to resources and providing ongoing support.

On-Call Support

• Participate in a 24-hour rotating on-call schedule to respond to client and staff needs as necessary.

Qualifications

• Education: Master’s degree in Counseling, Psychology, Social Work, or a related field.
• Licensure: Must hold an associate or full Mental Health license (e.g., LCSW/A, LCMHC/A, LMFT/A).
• Skills:
  • Strong organizational and communication skills.
  • Ability to collaborate effectively with multidisciplinary teams.
  • Proficiency in maintaining accurate and timely documentation.

Why Join Carolina Outreach?

• Comprehensive Benefits:

  • Health, dental, and vision insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Company-paid basic life insurance.
  • Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability.

• Retirement and PTO:

  • 401(k) retirement plan.
  • Paid Time Off (PTO).

• Professional Growth:

  • Opportunities for ongoing training and career development.
  • Collaborative and supportive team environment.

Join Our Team

If you are a dedicated and compassionate professional committed to improving the lives of individuals and families, we invite you to apply for the Intake Coordinator position at Carolina Outreach.

Apply Today to make a meaningful impact in the Fayetteville community!

Legal Information: 

ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncgCARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com. 

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. 

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future. 

ncgCARE and all partner affiliates maintain a drug-free workplace.