Rental Business Manager

Are you a dynamic leader with great interpersonal skills?

We seek a dynamic outgoing Rental Business Manager to run our Rental Businesses which is situated in 3 of our Berkshire stores, Pittsfield, North Adams and Lee. Do you have strong sales and sales coaching skills, excellent customer service, face-to-face and over the phone, and great organizational skills while being results-oriented?

Our Rental Business Manager oversees the day-to-day operations, including maximizing sales, minimizing expenses, ensuring rentals are optimized and in service, and modeling outstanding customer service experience. They positively represent Carr Hardware consistent with company values. The Rental Business Manager also builds an efficient, motivated, productive sales team.

We are looking for you, to join the Team!

You might be a great fit if…

• You enjoy cultivating long-lasting customer relationships.
• You can build and develop effective sales teams.
• You can create a “Yes” culture within your team.
• You enjoy exceeding customer expectations.
• You enjoy making a difference in our local community and getting involved.
• You're motivated to learn and teach new skills.

We are an independent hardware business, voted the best hardware store in the Berkshires for the last 20 years. Nationally recognized in 2017 as a best-in-class independently owned hardware store.

We offer best-in-class employee discounts, family-friendly hours, career advancement, paid time off, and much more!

• Health Insurance/Dental - 70% Subsidized
• Free Life Insurance
• Discounts on Vision
• Paid Holidays
• Generous Store Discounts

Job Description:

• Drive, build and manage the Rental Operations business across Carr's three rental equipment locations.
• Build and manage “Carr selling culture” through coaching all rental staff to ensure maximum performance, product knowledge, and safety protocols
• Ensure 98% product readiness for rental
• Build high customer satisfaction from reservation through setup/delivery and finally pickup of product
• Researching other vendors' offerings, maximizing rental rates and other rates in the market
• Stay current with industry trends and provide recommendations based on such
• Inspect rental items to prevent defects, damage, address safety concerns, wear and tear
• Ensure rental policies and procedures are current, effective and enforced
• Audit rental forms to ensure accuracy of information, proper customer signatures, and that proper licenses (e.g. hoisters) are obtained, if applicable.
• Prepare and review quarterly reports and identify areas of opportunity and/or concerns
• Maintain rental inventory control
• Direct, engage, and coach all rental staff to ensure maximum performance, product knowledge, and safety protocols
• Attend and represent Carr Hardware at rental tradeshow(s)
• Conduct site visits and review the rental operations on a regular basis

Qualities

• Motivated, organized, self-starter who can think independently and solve problems.
• Committed to continually learning and pursuing training and development opportunities.
• Able to work a flexible schedule, including weekends and holidays.
• Excellent communication skills, both written and verbal
• Strong at implementing processes and policies

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Retail management: 3 years (Required)
• Rental/Leasing: 3 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person