Location Manager

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are looking for Location Manager who will oversee, direct, and coordinate all aspects of funeral services entrusted to our Heritage Funeral Home-Indian Trail location which include preparation of the decedent, visitation, memorial services, burials, and cremations, while providing caring support and advice to families and friends of the deceased.

The Location Manager is accountable for overseeing the operations of the business to ensure the expectations of client families and their guests are exceeded

Compensation: $65k per year

Job Type: Full time

Location: Heritage Funeral Home – Indian Trail

Job Responsibilities

• Oversees the management of resources and day-to-day operations including decedent care center.
• Establishing a financial plan and ensure goals and objectives are met each year.
• Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
• Understand and monitor compliance of Federal, state, and local laws and regulations for operation of a cemetery, cemetery sales, crematory, and funeral home.
• Develop and monitor quality relationships with suppliers in order to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Ensure that all business operation permits are current and applied for in a timely manner.
• Monitor and manage financial results in a manner that meets or exceeds standards.
• Prepare and manage capital requests and expenditures.
• Provide a high level of coaching, mentoring, and development to department heads and location staff.
• Be responsible to ensure that family survey and family service follow up calls are completed.
• Inspections of all facilities, grounds, and locations to ensure all are maintained to standards.
• Develop and implement marketing plans to expand exposure of the location in the community.
• Sponsor on-site community events that promote the business to the community.
• Develop relationships with community businesses and leaders.
• Assist direct reports with setting and meeting their goals.
• Encourage the development of new service offerings.
• Other duties as assigned.

Qualifications

• College degree or some college required.
• Current Funeral Director-Embalmer license required.
• A minimum of 5 years’ experience managing
• Must understand how to analyze financial reports to determine actions necessary to maintain and/or improve the location’s performance.
• Ability to drive to learn a new market and grow the business
• Willingness to explore additional prospecting channels
• Able to read, write and speak English fluently.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
• Detail oriented and ability to work in a team setting.

Physical Requirements and Work Environment

• The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• Performance of this position’s duties may also require power reaching, pushing, and pulling.
• This position’s duties require routine exposure to chemicals and/or blood borne pathogens.
• Must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.