What are the responsibilities and job description for the IT Support Specialist position at Carroll College?
Description : Carroll College is seeking a self-motivated individual to fill the position of IT Support Specialist. This person will serve in the Campus Computing and Information Technology department as a member of the User Services team to provide campus-wide technology support to end-users and is specifically responsible for providing Help Desk services, which is comprised of allowing end users to place support requests for technology support by phone, web or by walk-in. Will elevate issues, as appropriate, to other CCIT staff members and will keep customers updated on the status of their issues. Will help provide employee training related to technology and is responsible for onboarding training for new employees in relation to accounts, email and network drive storage. Responsible for network administration tasks involving account creation and general maintenance of network accounts. Coordinates support services including Help Desk requests, as well as a variety of short-term projects, computer upgrades and / or hardware requests, telephone, cell phone account management and print services. Has a direct impact on retention by supporting students through burdensome computer problems as well as works with incoming students to make sure they are equipped to have the greatest success at Carroll from a technical perspective.Qualifications : The successful candidate will have an Associate’s degree in Computer Science or related field and 2 years related experience in IT Support experience. A combination of education and experience may be considered.Applicants must be currently authorized to work in the United States on a full-time basis. To Apply : For consideration, please submit all of the following materials electronically to employment@carroll.edu :
- Cover letter
- Resume
- Contact information for at least three professional references Position will remain open until filled. Salary is commensurate with experience, education and qualifications. Carroll College is proud to be an Equal Opportunity Employer and is committed to creating an inclusive working environment for all. Benefits Include :
- Employer sponsored Medical insurance, Wellness program and Employee Assistance Program
- Voluntary Dental, Vision, Pet Insurance and more
- 403(b) Retirement Plan with matching contributions from the College
- Tuition Remission and potential Tuition Exchange benefits
- Very generous Holiday, Vacation, Sick and other Leave benefits to include up to 20 days of paid holidays
- Employer provided Life and Long-Term disability benefits
- Other unique benefits such as tickets to home athletic events, rental of outdoor equipment, access to the campus workout facility, and moreAbout Us : Carroll College is a leading private, liberal arts college in the American West. Carroll’s campus rests on 63 acres at the edge of downtown and historic Helena, the capital city of Montana. The surrounding beauty of the Rocky Mountains and Montana fosters wonder and awe, giving the perfect backdrop to a worldly education. More than 75 miles of hiking and biking trails are just minutes from campus, and Helena is in close proximity to the Continental Divide Trail, natural hot springs, Great Divide Ski Area and the Missouri River. Yellowstone National Park and Glacier National Park are just a few hours away.Founded in 1909, Carroll College warmly embraces its identity as a diocesan, Catholic college. Carroll represents a beacon of light in the community, welcoming all persons in a cooperative journey toward knowledge and virtue. To learn more about Carroll College, please visit our web site at
